Healthcare Communications Dispatcher

01 Salinas Valley Health Medical Center; Salinas (CA); On-site; USD 39,757 - 44,041; Full time

Job summary

01 Salinas Valley Health Medical Center is seeking a Communications Operator to serve as the central contact for managing inbound and outbound communications, ensuring seamless interaction among patients, families, and staff. The role requires strong communication skills, critical thinking, and the ability to remain calm during high-stress situations.

Applicants should possess a high school diploma and fluency in Spanish. The position offers an hourly rate between $28.86 - $31.97, with variable shifts.

Qualifications

• Six months recent experience as an operator or equivalent.
• Ability to handle high call volumes and maintain calm during high-stress situations.

Responsibilities

• Operate phone system for high call volumes and manage communications.
• De-escalate sensitive situations with callers while demonstrating empathy.
• Monitor emergency code calls and respond immediately according to protocols.
• Maintain detailed records of interactions and respond to emergency calls.

Skills

Fluency in Spanish

Strong communication skills

Critical thinking

Customer service skills

Ability to remain calm under pressure

Education

High school diploma or GED

Job description

01 Salinas Valley Health Medical Center is seeking a Communications Operator to serve as the central contact for managing inbound and outbound communications, ensuring seamless interaction among patients, families, and staff. The role requires strong communication skills, critical thinking, and the ability to remain calm during high-stress situations.

Applicants should possess a high school diploma and fluency in Spanish. The position offers an hourly rate between $28.86 - $31.97, with variable shifts.