Healthcare Collections Team Lead - Process & Training

Baptistfirst; Montgomery (AL); On-site; USD 42,000 - 56,000; Full time

Job summary

Baptist Health in Montgomery, AL, seeks a Collections Team Lead to supervise and resolve 30+ day patient and insurance balances. You will lead the team, provide training, and report on quality assurance, production, and attendance.

The role also acts as a back-up to other CBO Team Leads and uses multiple computer and payer systems daily. Ideal candidates will have a high school diploma, plus experience in a supervisory role, data entry, and proficiency with Excel and Word.

Qualifications

• Supervise collection team and manage 30+ day balances.
• Strong communication and math skills are essential.
• Experience with Excel/Word and healthcare workflows.

Responsibilities

• Supervise, investigate, and resolve patient/insurance balances over 30 days.
• Train collection representatives and monitor QA, production, and attendance.
• Back up other CBO Team Lead roles as needed; use multiple payer systems.
• Suggest process improvements to enhance efficiency and accuracy.

Education

High School diploma or equivalent

College degree or technical certification

One year supervisor or team lead experience

One year data entry experience

Tools

Excel

Word

Job description

Baptist Health in Montgomery, AL, seeks a Collections Team Lead to supervise and resolve 30+ day patient and insurance balances. You will lead the team, provide training, and report on quality assurance, production, and attendance.

The role also acts as a back-up to other CBO Team Leads and uses multiple computer and payer systems daily. Ideal candidates will have a high school diploma, plus experience in a supervisory role, data entry, and proficiency with Excel and Word.