Healthcare Client Success Partner

TouchCare; Stamford (CT); On-site; USD 65,000 - 80,000; Full time

Job summary

TouchCare is seeking a Client Success Advocate to support employer clients and broker partners, ensuring a seamless lifecycle. You will coordinate communications, manage deliverables, and assist with onboarding and renewals in a fast-paced healthcare environment.

The ideal candidate is highly organized, proactive, and excels in cross-functional collaboration, data reporting, and client engagement metrics. Eligible candidates should have 1–3 years of experience in client success or related fields.

Qualifications

• Bachelor's degree or equivalent experience.
• 1–3 years of experience in Client Success, Account Management, Customer Success, Healthcare Operations, Project Coordination, or related field.
• Strong organizational and project management skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite, particularly Excel and PowerPoint.
• Ability to manage multiple priorities in a fast-paced environment.
• Exceptional attention to detail.

Responsibilities

• Support Client Success Managers in managing a portfolio of employer clients and broker partners.
• Serve as a day-to-day point of contact for client requests, questions, and administrative needs.
• Coordinate client communications, follow-ups, and meeting logistics.
• Ensure timely resolution of client inquiries by collaborating with internal stakeholders.
• Maintain accurate client records and documentation.
• Prepare client reports, presentations, meeting materials, and quarterly business reviews.
• Track client deliverables, action items, and project timelines.
• Assist with implementation and onboarding activities for new clients.
• Monitor client engagement metrics and identify opportunities for increased utilization.
• Support renewal processes and contract administration.
• Partner with Client Success, Member Services, Sales, Product, Operations, and Marketing teams.
• Coordinate internal resources to ensure client commitments are met.
• Escalate client concerns appropriately and follow through to resolution.
• Assist in gathering client feedback and communicating insights internally.
• Maintain client data within CRM and internal systems.
• Analyze utilization and engagement data to support client success strategies.
• Generate routine reports and dashboards for internal and external stakeholders.
• Ensure accuracy and integrity of client information.
• Identify opportunities to improve processes, workflows, and client experiences.
• Assist in documenting and maintaining standard operating procedures.
• Contribute to initiatives that support client retention, satisfaction, and growth.

Skills

Organization

Project management

Communication

Attention to detail

Multitasking

Excel

PowerPoint

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Job description

TouchCare is seeking a Client Success Advocate to support employer clients and broker partners, ensuring a seamless lifecycle. You will coordinate communications, manage deliverables, and assist with onboarding and renewals in a fast-paced healthcare environment.

The ideal candidate is highly organized, proactive, and excels in cross-functional collaboration, data reporting, and client engagement metrics. Eligible candidates should have 1–3 years of experience in client success or related fields.