Healthcare Client Services Specialist

Allied National, LLC; Olathe (KS); On-site; USD 38,000 - 48,000; Full time

Job summary

Allied National, LLC is seeking a Client Services Representative to deliver proactive and responsive service to agents, insureds, and providers. The role emphasizes creating a person-to-person experience, working in an office Monday–Friday, 8am–4:30pm, with growth opportunities and competitive pay.

Responsibilities include mastering department procedures, professional communication, and handling multi-channel inquiries while documenting interactions in the system.

Qualifications

• Associate of Arts degree or minimum 2 years of college coursework preferred.
• Minimum of 2 years of Customer Service experience in a Call Center preferred.
• Minimum of 2 years of life & health insurance experience preferred.
• Bilingual is a plus.
• Ability to communicate professionally and clearly via phone, email, and written correspondence.

Responsibilities

• Attain and maintain in-depth knowledge of all Client Services procedures and guidelines.
• Represent Allied in a positive, professional, and helpful manner.
• Document all calls in Allied’s contact management system.
• Handle inbound/outbound contacts and determine routing to achieve complete resolution.
• Complete a recognized course in Medical Terminology and pass a proficiency exam.

Skills

Customer service

Phone communications

English fluency

Bilingual

Medical terminology

Education

Associate of Arts degree

2 years of college coursework

Tools

Windows OS

Microsoft Word

Job description

Allied National, LLC is seeking a Client Services Representative to deliver proactive and responsive service to agents, insureds, and providers. The role emphasizes creating a person-to-person experience, working in an office Monday–Friday, 8am–4:30pm, with growth opportunities and competitive pay.

Responsibilities include mastering department procedures, professional communication, and handling multi-channel inquiries while documenting interactions in the system.