Healthcare Client Services Representative (Field-Based)

Interpath Laboratory, Inc.; Spokane (WA); Remote; USD 75,000 - 83,000; Full time

Job summary

Join a leading laboratory as a Healthcare Client Services Representative, focusing on client relationships and service delivery. This remote position involves daily client visits in North Central and Northeast Washington, offering a competitive salary and benefits.

Benefits

Medical, Dental, Vision

401(K) with employer match

Paid Time Off

Free clinical diagnostic testing

Qualifications

• Medical industry experience preferred.
• Strong communication and customer service skills.
• Detail-oriented and accurate.

Responsibilities

• Maintain and grow relationships with existing clients.
• Respond promptly to client inquiries.
• Ensure compliance with HIPAA regulations.

Skills

Communication

Customer Service

Detail-oriented

Education

High school diploma

Associate degree

Tools

CRM systems

HC1

Job description

Job Description

Application Deadline: Applications will be accepted through May 16, 2025

Join Our Team at Interpath Laboratory as a Healthcare Client Services Representative (Field-Based)

This is a remote, home office-based position that includes daily in-person visits to 4–5 clients, 4–5 days per week. The territory covers North Central and Northeast Washington, as well as North Idaho. Ideal candidates will reside within this region—anywhere from Wenatchee, WA to Coeur d'Alene, ID. A company vehicle is provided, and all travel-related expenses are covered.

Compensation:The total compensation package is highly competitive, with a starting salary range of $75,000 – $83,000, depending on experience and readiness to hit the ground running.

About the Role: As a key member of our Outside Client Services Team, this role focuses on strengthening relationships with existing clients while supporting the onboarding of new clients. You’ll act as a bridge between our clients and our internal operations, ensuring seamless communication and exceptional service delivery. This opportunity is perfect for individuals who are relationship-driven, enjoy one-on-one interactions, and thrive on building lasting partnerships. Successful candidates are self-starters, comfortable working independently, and bring strong experience from a medical or clinical setting.

Get a quick look at what it’s like to work at Interpath: Watch Video

Key Responsibilities:

Maintain and grow relationships with existing clients in the assigned territory.

Respond promptly and accurately to client inquiries and concerns.

Monitor and evaluate client satisfaction with Interpath’s services.

Collaborate with local Interpath teams and managers to address client needs and resolve issues.

Support the sales team with the onboarding process for new clients.

Communicate regularly with corporate representatives regarding trends and developments in the region.

Ensure compliance with HIPAA regulations to protect patient confidentiality.

Work Schedule: Monday–Friday, typically 8:00 AM to 5:00 PM. Occasional weekend hours may be required.

Minimum Qualifications

• Medical industry experience preferred (e.g., CMA, CNA, phlebotomist, specimen processor, medical lab assistant).

• High school diploma required; associate degree or higher preferred.

• Valid, unrestricted driver’s license required.

• Strong communication and customer service skills, with a focus on relationship-building.

• Detail-oriented and accurate, especially in fast-paced environments.

• Comfortable using CRM systems (experience with HC1 is a plus).

• Ability to quickly learn and use business-specific software as required.

• Basic understanding of medical terminology.

About Us

Interpath Laboratory, Inc. is a family owned & operated, clinical and anatomic pathology laboratory with over 90 locations in Oregon, Washington, and Idaho. We are the Northwest’s leading innovative laboratory dedicated to providing rapid, reliable, and economical laboratory testing services. With over 50 years of growth and prosperity, we are the region’s largest independent laboratory. We emphasize the vital importance of a vibrant work culture and environment where building relationships, teamwork, and positive attitudes are highly valued!

From a comprehensive benefits package to an ever evolving learning and development program which fosters career growth, we truly value our employees and are very proud of the work family we have built since 1967.

• Medical, Dental, Vision with In-Network & Custom Network discounts
• 401(K) with discretionary employer match
• Paid Time Off
• Free clinical diagnostic laboratory testing performed in house

General Physical Requirements

• Must be able to safely operate a company-assigned vehicle in all conditions, including urban, freeway, and rural routes, as well as during nighttime and inclement weather.

• Must be able to enter and exit the vehicle without assistance.

• Ability to sit and drive for extended periods—up to 2+ hours continuously.

• Capable of loading and unloading the vehicle, which includes frequent bending.

• Occasional kneeling, bending, and stooping required for routine vehicle inspections and basic operator-level maintenance.

OSHA Category: This position may involve exposure to blood, body fluids, and/or tissues. Employees performing these duties will be offered the Hepatitis B vaccination series.

Equal Opportunity Statement

EOE Veterans/Disabled:Interpath Laboratory is an Equal Opportunity Employer and prohibits discrimination and harassment of any type. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.