Healthcare Client Care Specialist - Post-Sales

RR Donnelley; Illinois; On-site; USD 39,000 - 55,000; Full time

Job summary

RRD is seeking a post-sales customer care professional to handle inbound order fulfillment for print and related services. You will process orders from online systems and direct customer contacts, ensuring accurate instructions and timely responses.

The role requires strong communication, organizational skills, and the ability to manage multiple orders and changes throughout the production process. Weekend/holiday work may be required.

Qualifications

• HS diploma or equivalent with 3+ years of admin/operational support.
• Advanced knowledge of MS Office or MAC word processing.
• Excellent oral and written communication across departments.
• Strong organizational skills and ability to meet deadlines.
• Willing to work weekends and holidays.

Responsibilities

• May serve as lead service professional for the customer, coordinating with internal Riordan stakeholders.
• Provide support to sales and customers; respond to inquiries and resolve issues timely.
• Gather job requirements and translate into manufacturing/kitting and shipping instructions.
• Lead documentation of processes, workflows and job aids for internal/external use.
• Suggest workflow/process improvements to benefit customer and company.
• Review own work and that of junior staff for accuracy before production.

Skills

Organizational skills

Communication skills

Deadline management

Education

HS diploma

Additional education certification

Tools

MS Office

MAC word processing

Job description

RRD is seeking a post-sales customer care professional to handle inbound order fulfillment for print and related services. You will process orders from online systems and direct customer contacts, ensuring accurate instructions and timely responses.

The role requires strong communication, organizational skills, and the ability to manage multiple orders and changes throughout the production process. Weekend/holiday work may be required.