Healthcare Client Care Specialist - Post-Sales Support

RRD; Chicago (IL); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with match

Paid time off

Disability insurance

Tuition assistance

Job summary

RRD is a global leader in marketing, packaging, print, and supply chain solutions. The Chicago-based role provides post-sales customer contact for inbound order fulfillment of print services and coordinating orders from customers via online systems or direct contact.

You will translate customer requirements into detailed manufacturing instructions, support sales with inquiries and disputes, generate quotes, manage inventories, and contribute to process improvements.

Qualifications

• HS diploma or equivalent with 3+ years of relevant administrative/operational support in manufacturing operations or office environment.
• May possess additional education certification in this level.
• Must have advanced knowledge of technology and MS Office or MAC word processing.

Responsibilities

• Provide post sales customer contact for inbound order fulfillment of print and related services.
• Serve as lead or support in client meetings and project reviews.
• Respond to client inquiries, handle disputes, provide proof of delivery, and update order status.
• Translate customer requirements into manufacturing/kitting and shipping instructions.
• Generate quotes, verify pricing, and manage item data in systems.
• Mentor junior staff and drive process improvements and documentation.
• Coordinate corrections and changes during production and ensure accuracy.

Skills

Organizational skills

Communication skills

Deadline management

Weekend/holiday availability

Education

HS diploma or equivalent

Tools

MS Office

Job description

RRD is a global leader in marketing, packaging, print, and supply chain solutions. The Chicago-based role provides post-sales customer contact for inbound order fulfillment of print services and coordinating orders from customers via online systems or direct contact.

You will translate customer requirements into detailed manufacturing instructions, support sales with inquiries and disputes, generate quotes, manage inventories, and contribute to process improvements.