Healthcare Change & Adoption Lead

Zyter|TruCare; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

Zyter seeks a Change & Learning Lead to drive organizational readiness, training, and user adoption for a major healthcare technology platform deployment, including new workflows and migration from existing systems.

You will partner with business and clinical leaders to understand future-state workflows, translate them into user impacts, and design role-based curricula, job aids, simulations, and training materials, coordinating with releases and go-live activities.

Qualifications

• 7+ years of change-management experience in large enterprise technology implementations.
• Healthcare payer or healthcare technology experience strongly preferred.
• Demonstrated experience supporting major system implementations and/or migrations.
• Strong experience with role-based change-impact analysis and training development.
• Ability to quickly understand complex operational and clinical workflows and translate them into intuitive learning experiences.
• Excellent written communication, presentation, and facilitation skills.
• Experience supporting geographically distributed or large user populations preferred.
• Prosci or comparable change-management certification helpful but not required.
• Experience supporting Agile or phased technology implementations desirable.

Responsibilities

• Develop and execute an integrated change-management, stakeholder-engagement, communications, and training plan.
• Conduct stakeholder analysis and role-based change-impact assessments.
• Work with Functional Consultants and product teams to understand future-state workflows and translate them into specific impacts for users.
• Identify changes to roles, responsibilities, workflows, technology interactions, and required user behaviors.
• Develop role-based learning strategies and curricula for different user populations.
• Create training materials, job aids, simulations, reference guides, and other learning content.
• Establish and execute train-the-trainer, super-user, and/or change-champion approaches.
• Coordinate training environments, materials, and delivery with product releases, testing, and migration waves.
• Develop clear communications explaining what is changing, why it is changing, when it is happening, and what users need to do differently.
• Establish measures of training completion, proficiency, organizational readiness, and adoption.
• Identify areas of resistance or adoption risk and develop appropriate mitigation approaches.
• Support users through go-live and stabilization and incorporate feedback into subsequent rollout waves.
• Partner closely with change leaders, program leadership, product, functional, and clinical teams.

Skills

Change management

Learning strategy

Training development

Stakeholder analysis

Communication

Healthcare domain knowledge

Job description

Zyter seeks a Change & Learning Lead to drive organizational readiness, training, and user adoption for a major healthcare technology platform deployment, including new workflows and migration from existing systems.

You will partner with business and clinical leaders to understand future-state workflows, translate them into user impacts, and design role-based curricula, job aids, simulations, and training materials, coordinating with releases and go-live activities.