Remote Change & Learning Lead – Healthcare Platform

Zyter; United States; Remote; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

Zyter is seeking a Change & Learning Lead to drive organizational readiness, training and user adoption for a major healthcare platform implementation, including TruCare Next Gen and Symphony-enabled workflows.

The role will work with client business and clinical leaders and the broader team to translate future-state workflows into actionable learning experiences and ensure users are prepared to operate in the new environment through go-live and stabilization.

Qualifikationen

• 7+ years of organizational change management, learning, training and adoption for large enterprise technology implementations.
• Healthcare payer or healthcare technology experience preferred.
• Demonstrated experience supporting major system implementations and/or migrations.
• Strong experience with role-based change-impact analysis and training development.
• Ability to quickly understand complex operational and clinical workflows and translate them into intuitive learning experiences.

Aufgaben

• Develop and execute an integrated change-management, stakeholder-engagement, communications and training plan.
• Conduct stakeholder analysis and role-based change-impact assessments.
• Collaborate with Functional Consultants and product teams to map future-state workflows to user impacts.
• Identify changes to roles, responsibilities, workflows and required user behaviors.
• Develop role-based learning strategies and curricula for different user groups.
• Create training materials, job aids, simulations, reference guides and other learning content.
• Establish train-the-trainer, super-user and change-champion approaches.
• Coordinate training environments and materials with product releases and migration waves.
• Draft clear communications explaining what is changing, why, when and what users must do differently.
• Define metrics for training completion, readiness and adoption.
• Identify resistance or adoption risks and plan mitigations.
• Support users through go-live and stabilization and incorporate feedback into rollout waves.
• Partner with client change leaders, program leadership and clinical teams.

Kenntnisse

Change management

Training design

Stakeholder engagement

Communication

Facilitation

Jobbeschreibung

Zyter is seeking a Change & Learning Lead to drive organizational readiness, training and user adoption for a major healthcare platform implementation, including TruCare Next Gen and Symphony-enabled workflows.

The role will work with client business and clinical leaders and the broader team to translate future-state workflows into actionable learning experiences and ensure users are prepared to operate in the new environment through go-live and stabilization.