Healthcare Call Center Leader

Datavant; Olympia (WA); Sur place; USD 29 000 - 33 000; Plein temps

Résumé du poste

Datavant is seeking a working supervisor to oversee our call center associates and ensure quality of HealthPort services while maintaining profitability.

You will train staff, develop policies, plan schedules, monitor performance, resolve problems, and collect data to drive improvements and customer satisfaction.

A minimum of 2 years supervisory experience in a call center, strong communication, and MS Office proficiency are required. Bachelor's degree or equivalent experience preferred.

Qualifications

• Must have at least 2 years supervisory or management experience in a call center or customer oriented environment.
• Experience with Microsoft Office Suite or similar tools
• Proven organizational skills
• Effective verbal, written and interpersonal communication skills
• Ability to work with others and be extremely team oriented
• Ability to sustain continuous pressure, withstand conflicting requirements
• Proficient time management, problem solving and analytical skills
• Must be able to work effectively in a fast paced environment
• Ability to work professionally, effectively, and efficiently in a team environment with customers, management and co-workers.
• Bachelor's degree or equivalent experience OR an Associate's degree and 4 years supervisory or management experience in a call center or customer oriented environment

Responsabilités

• Plan, prepare, and devise work schedules, according to budget, call volume and production needs.
• Assess all aspects of the current customer service model for potential opportunities for service efficiencies and quality enhancements.
• Assist with appraising performance, addressing complaints and resolving problems
• Ensures each associate in call center has the skills and knowledge necessary to provide excellent consumer service.
• Manage difficult customer situations and solicit customer feedback for process improvement.
• Track incoming and outgoing calls in order to provide data to upper management, allowing for implementation of necessary changes.
• Develop short and long term strategies to improve morale.
• Monitor individual and department results to address potential productivity and customer concerns.
• Assist with development and implementation of other programs that benefit the organization and its customers.
• Communicate with management regarding creative concepts and objectives, which may benefit the company.

Connaissances

Call center supervision

MS Office

Communication skills

Team oriented

Formation

Bachelor's degree or equivalent experience

Outils

Microsoft Office Suite

Description du poste

Datavant is seeking a working supervisor to oversee our call center associates and ensure quality of HealthPort services while maintaining profitability.

You will train staff, develop policies, plan schedules, monitor performance, resolve problems, and collect data to drive improvements and customer satisfaction.

A minimum of 2 years supervisory experience in a call center, strong communication, and MS Office proficiency are required. Bachelor's degree or equivalent experience preferred.