Healthcare Call Center Specialist - Flexible Hours

Independent Living Systems, llc; Miami (FL); On-site; USD 32,000 - 43,000; Full time

Job summary

Independent Living Systems (ILS) is seeking a Call Center Agent to support members, healthcare providers, and administrative teams. You will handle inbound and outbound calls, schedule appointments, and document interactions to ensure accurate patient records and compliant communications.

Ideal candidates have a high school diploma or GED and prior call center experience, with strong communication and data entry skills to deliver compassionate, efficient service in a healthcare setting.

Qualifications

• High School Diploma or GED.
• Experience in healthcare call centers preferred.
• Ability to handle high volume calls.
• Familiarity with inbound/outbound processes.
• Basic clerical/data entry experience.

Responsibilities

• Handle a high volume of inbound and outbound calls.
• Provide information about healthcare services and scheduling.
• Document call details and update records.
• Collaborate with providers and staff to resolve concerns.
• Maintain compliance with healthcare regulations.

Skills

Call center experience

Data entry

Customer service

Communication skills

Education

High School Diploma or GED

Associate's degree (preferred)

Tools

CRM software

Call center phone systems

Job description

Independent Living Systems (ILS) is seeking a Call Center Agent to support members, healthcare providers, and administrative teams. You will handle inbound and outbound calls, schedule appointments, and document interactions to ensure accurate patient records and compliant communications.

Ideal candidates have a high school diploma or GED and prior call center experience, with strong communication and data entry skills to deliver compassionate, efficient service in a healthcare setting.