Healthcare Call Center Specialist – 24/7 Support & Data Entry

American Health Associates, Inc.; Cincinnati, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

American Health Associates, Inc. is seeking a Call Center Representative to provide exceptional customer service to nursing home staff, physician offices, and patients by phone.

You will enter data into a specialized computer system and coordinate dispatch of mobile phlebotomists and couriers. The role requires a high school diploma and about 1 year of healthcare customer service, with strong data-entry and communication skills.

Qualifications

• High School diploma is required.
• 1 year of healthcare customer service experience preferred.
• Detail oriented with ability to multitask daily.
• Knowledge of lab test orders and understanding critical results importance.
• Excellent customer service and telephone etiquette.
• Effective verbal and written communications, especially listening.
• HIPAA privacy knowledge.
• Team player mindset.

Responsibilities

• Provide exceptional customer service to nursing home staff, physician office staff, and patients via phone.
• Enter data into a specialized computer system.
• Dispatch AHA's Mobile Phlebotomists and Couriers.
• Track specimen collection and reporting.
• Troubleshoot missing, incomplete, and incorrect orders.
• Interact effectively and professionally with clients and coworkers.
• Maintain patient privacy and HIPAA compliance.

Skills

Customer service

Telephone etiquette

Data entry

HIPAA knowledge

Attention to detail

Communication skills

Team player

Education

High School diploma

Tools

10-Key data entry

Alpha numeric data entry

Computer skills

Job description

American Health Associates, Inc. is seeking a Call Center Representative to provide exceptional customer service to nursing home staff, physician offices, and patients by phone.

You will enter data into a specialized computer system and coordinate dispatch of mobile phlebotomists and couriers. The role requires a high school diploma and about 1 year of healthcare customer service, with strong data-entry and communication skills.