Call Center Representative

American Health Associates, Inc.; Cincinnati, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

American Health Associates, Inc. is seeking a Call Center Representative to provide exceptional customer service to nursing home staff, physician offices, and patients by phone.

You will enter data into a specialized computer system and coordinate dispatch of mobile phlebotomists and couriers. The role requires a high school diploma and about 1 year of healthcare customer service, with strong data-entry and communication skills.

Qualifications

• High School diploma is required.
• 1 year of healthcare customer service experience preferred.
• Detail oriented with ability to multitask daily.
• Knowledge of lab test orders and understanding critical results importance.
• Excellent customer service and telephone etiquette.
• Effective verbal and written communications, especially listening.
• HIPAA privacy knowledge.
• Team player mindset.

Responsibilities

• Provide exceptional customer service to nursing home staff, physician office staff, and patients via phone.
• Enter data into a specialized computer system.
• Dispatch AHA's Mobile Phlebotomists and Couriers.
• Track specimen collection and reporting.
• Troubleshoot missing, incomplete, and incorrect orders.
• Interact effectively and professionally with clients and coworkers.
• Maintain patient privacy and HIPAA compliance.

Skills

Customer service

Telephone etiquette

Data entry

HIPAA knowledge

Attention to detail

Communication skills

Team player

Education

High School diploma

Tools

10-Key data entry

Alpha numeric data entry

Computer skills

Job description

Description

AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 4000 long-term care facilities. AHA is the fastest growing independent laboratory in the nation, currently offering services in CO, DE, FL, GA, IL, IN, KY, MD, MI, MO, MS, NC, NJ, OH, PA, SC, TN, VA, WA, and WDC. By investing in technology and a skilled work force, we can offer a superior program focused on serving the long-term care industry.

THE ROLE: CALL CENTER REPRESENTATIVE

RESPONSIBILITIES:

• Provide exceptional customer service to nursing home staff, physician office staff, and patients always via phone;
• Enter data into a specialized computer system;
• Dispatch AHA's Mobile Phlebotomists and Couriers;
• Track specimen collection and reporting;
• Trouble shoot missing, incomplete, and incorrect orders;
• Must have the ability to interact effectively and professionally with clients and coworkers always;
• Exceptional Customer Service skills, a must.

QUALIFICATIONS:

• High School diploma
• 1-year of customer service experience in healthcare, preferred.
• Detail oriented with ability to multi-task daily.
• Knowledge of lab test orders; solid understanding of the importance of critical results.
• Excellent customer service and telephone etiquette skills required.
• Effective verbal and written communications, especially listening skills.
• 10-Key & Alpha Numeric Data Entry, 40 WPM speed and accuracy.
• Advanced computer skills.
• Ability to work independently, set priorities, and manage time effectively in a fast-paced work environment.
• Ensure patient privacy, confidentiality, and HIPAA are upheld always.
• "Team Player" mindset a must!

AHA's Client Services department is open 24/7/365; we look for candidates who are available to work the established schedules and rotating holidays.

AHA IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER!