Healthcare Call Center Agent - 24/7 Support

American Health MW LLC; Cincinnati (OH); On-site; USD 33,000 - 38,000; Full time

Job summary

AMERICAN HEALTH ASSOCIATES, INC. is seeking a Call Center Representative to provide exceptional service to nursing home staff, physicians, and patients. The role involves data entry, dispatching mobile phlebotomists and couriers, and tracking specimen collection.

Qualified candidates will have a high school diploma, at least one year in healthcare customer service, and strong data-entry skills (40 WPM). A fast-paced team environment requires independence, attention to detail, and privacy

Qualifications

• 1 year of customer service experience in healthcare preferred.
• High School diploma required.
• 10-Key and Alpha Numeric data entry, 40 WPM.
• Advanced computer skills.
• Ability to work independently, multi-task in a fast-paced environment.

Responsibilities

• Provide exceptional customer service to nursing home staff, physician offices, and patients via phone.
• Enter data into a specialized computer system.
• Dispatch AHA's Mobile Phlebotomists and Couriers.
• Track specimen collection and reporting.

Skills

Customer service

Data entry

Verbal and written communication

Detail oriented

Multi-tasking

Education

High School diploma

Job description

AMERICAN HEALTH ASSOCIATES, INC. is seeking a Call Center Representative to provide exceptional service to nursing home staff, physicians, and patients. The role involves data entry, dispatching mobile phlebotomists and couriers, and tracking specimen collection.

Qualified candidates will have a high school diploma, at least one year in healthcare customer service, and strong data-entry skills (40 WPM). A fast-paced team environment requires independence, attention to detail, and privacy