Healthcare Call Center Operator

U.S. Department of Veterans Affairs; Marion (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

The Marion VA Medical Center, part of the U.S. Department of Veterans Affairs, seeks a full-time Telephone Operator to provide comprehensive telephone and telecommunication support within the Health Administration Service (HAS) at the Marion campus.

The role emphasizes handling hospital calls, directing information, and coordinating emergency notifications. Responsibilities include routing requests, assisting with training, handling challenging calls, and initiating emergency notifications as

Qualifications

• General experience showing clerical/office competencies and ability to perform telephone-related duties.
• Experience handling a variety of calls including emergency and sensitive patient information.
• Volunteering and paid/unpaid experience considered; transcripts may be required.

Responsibilities

• Process incoming and outgoing telephone calls and route them to correct locations.
• Provide technical/administrative support, route calls, and coordinate with emergency services as needed.
• Assist with training of new telephone operators and volunteers.

Skills

Computer Skills

Customer Service

Telecommunications

Job description

The Marion VA Medical Center, part of the U.S. Department of Veterans Affairs, seeks a full-time Telephone Operator to provide comprehensive telephone and telecommunication support within the Health Administration Service (HAS) at the Marion campus.

The role emphasizes handling hospital calls, directing information, and coordinating emergency notifications. Responsibilities include routing requests, assisting with training, handling challenging calls, and initiating emergency notifications as