Phone & Telecommunications Support Specialist

US-Department-of-Veterans-Affair; Marion (IL); On-site; USD 38,000 - 48,000; Full time

Job summary

US Department of Veterans Affairs Marion VA Medical Center is seeking a Telephone Operator to provide comprehensive telephone and telecommunication support to the Marion campus and affiliated sites.

The position resides in the Telephone Operator section of the Health Administration Service (HAS) of Marion VA Healthcare System. Strong communication and basic IT skills are required to handle inquiries and route calls efficiently, while maintaining professionalism and accuracy.

Qualifications

• General experience or substitution options described for the position.
• Education combined with experience may be used to meet total requirements.
• Transcripts must be submitted with application.

Responsibilities

• Provide comprehensive telephone and telecommunication support.
• Assist callers and route inquiries to appropriate units.
• Maintain records and follow office procedures.

Skills

Computer Skills

Customer Service

Telecommunications

Education

Two years of education above high school

Job description

US Department of Veterans Affairs Marion VA Medical Center is seeking a Telephone Operator to provide comprehensive telephone and telecommunication support to the Marion campus and affiliated sites.

The position resides in the Telephone Operator section of the Health Administration Service (HAS) of Marion VA Healthcare System. Strong communication and basic IT skills are required to handle inquiries and route calls efficiently, while maintaining professionalism and accuracy.