Telephone Operator

US-Department-of-Veterans-Affair; Marion (IL); On-site; USD 38,000 - 48,000; Full time

Job summary

US Department of Veterans Affairs Marion VA Medical Center is seeking a Telephone Operator to provide comprehensive telephone and telecommunication support to the Marion campus and affiliated sites.

The position resides in the Telephone Operator section of the Health Administration Service (HAS) of Marion VA Healthcare System. Strong communication and basic IT skills are required to handle inquiries and route calls efficiently, while maintaining professionalism and accuracy.

Qualifications

• General experience or substitution options described for the position.
• Education combined with experience may be used to meet total requirements.
• Transcripts must be submitted with application.

Responsibilities

• Provide comprehensive telephone and telecommunication support.
• Assist callers and route inquiries to appropriate units.
• Maintain records and follow office procedures.

Skills

Computer Skills

Customer Service

Telecommunications

Education

Two years of education above high school

Job description

The primary purpose of this position is to provide comprehensive telephone and telecommunication support to the Marion VA Medical Center and all associated sites. This position is organizationally located within the Telephone Operator section of the Health Administration Service (HAS) of Marion VA Healthcare System (MVAHCS). Positions are geographically located at the Marion VA main campus.

GENERAL EXPERIENCE:

Applicants must possess one (1) year of general experience that equipped you with the knowledge, skills, and abilities needed to successfully perform the duties of this position. General experience is progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

OR

SUBSTITUTION OF EDUCATION FOR EXPERIENCE (Transcript Required):

Successful completion of two (2) years of education above the high school level in any field. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial or technical school.

OR

COMBINING EDUCATION AND EXPERIENCE (Transcript Required):

Combination of successfully completed post-high school education and experience may be used to meet total qualification requirements. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Transcripts must be submitted with application. Education cannot be credited without documentation.

You will be rated on the following Competencies as part of the assessment questionnaire for this position:

• Computer Skills
• Customer Service
• Telecommunications

IMPORTANT:

A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Physical Requirements: The work is usually sedentary but may involve some standing, bending, and carrying light items as required. The work is performed in an office setting that is well-lit, ventilated, and temperature controlled.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.