Healthcare Call Center Operations Manager

Riverside Medical Clinic; Riverside (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Challenging and rewarding work environment

Growth and Development Opportunities

Competitive Compensation

Job summary

Riverside Medical Clinic in California seeks a Call Center Manager to drive standardization and efficiency. Key responsibilities include managing operations, supervising staff, and ensuring service quality metrics are met.

The ideal candidate has a Bachelor's degree, five years of medical office experience, and proven supervisory skills. Join a rewarding work environment with growth opportunities and competitive compensation.

Qualifications

• Bachelor's degree or an associate's degree plus four years of experience.
• Minimum of five years medical group office experience including insurance billing and coding.
• Five years previous supervisory experience required.

Responsibilities

• Develops and implements policies, protocols, and procedures.
• Supervises and evaluates the performance of direct and indirect reports.
• Continuously evaluate and improve departmental workflow.

Job description

Riverside Medical Clinic in California seeks a Call Center Manager to drive standardization and efficiency. Key responsibilities include managing operations, supervising staff, and ensuring service quality metrics are met.

The ideal candidate has a Bachelor's degree, five years of medical office experience, and proven supervisory skills. Join a rewarding work environment with growth opportunities and competitive compensation.