Healthcare Call Center Coordinator & Training Lead

denverhealth; Denver (CO); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Paid time off 28 days

Parental leave up to 6 weeks

Retirement contributions

Job summary

Denver Health is seeking a mission-driven Coordinator, Call Center to oversee a team of agents handling telephone calls in a healthcare environment. This role supports leadership with training, process improvement, and quality assurance to meet service levels and operational standards.

The position requires 1-3 years in medical call centers, strong communication, and the ability to manage multiple tasks with accuracy in a fast-paced setting. On-site shift in Denver, CO with competitive benefits.

Qualifications

• 1-3 years medical call center experience required.
• Knowledge of medical terminology and benefits.
• Ability to prioritize and manage multiple tasks in fast-paced setting.

Responsibilities

• Monitor agent activities to meet standards and improve service levels.
• Train agents in Call Center procedures and tools.
• Assist customers with requests using interpretation services.
• Ensure equipment is operating and coordinate repairs.
• Collaborate with QA to review performance and audits.
• Schedule calls and provider appointments per guidelines.

Skills

Healthcare concepts

Attention to detail

Customer focus

Verbal & written communication

Multitasking

Relationship building

Typing 40 wpm

PC applications

CPT ICD-10 knowledge

Education

No High School Diploma / GED

Tools

Windows NT

Healthcare applications

Phone systems

Job description

Denver Health is seeking a mission-driven Coordinator, Call Center to oversee a team of agents handling telephone calls in a healthcare environment. This role supports leadership with training, process improvement, and quality assurance to meet service levels and operational standards.

The position requires 1-3 years in medical call centers, strong communication, and the ability to manage multiple tasks with accuracy in a fast-paced setting. On-site shift in Denver, CO with competitive benefits.