Healthcare Call Center Agent – On-Site, Growth & Benefits

Trinity Health; Ann Arbor (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

DailyPay Benefits effective Day One

Full benefits package includingMedical

Tuition Reimbursement

Growth opportunities

Job summary

Trinity Health is seeking a Customer Care Representative I for its Ann Arbor Regional Call Center. This 100% on-site role handles inbound calls and outbound outreach, guiding patients and families through the healthcare experience with careful documentation and courteous service.

The position requires a high school diploma or GED and 2+ years in customer service, preferably in healthcare. The role offers full benefits and opportunities for growth within Trinity Health.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service experience, preferably in healthcare call center.
• Proficient with EMR, data entry, and call documentation.

Responsibilities

• Respond to inbound calls and initiate outbound calls to assist patients and families.
• Provide information and answer questions to navigate the healthcare experience.
• Document all call details accurately using standard procedures.

Skills

Customer service

Healthcare call center

Data entry

Education

High school diploma or GED

Tools

EMR software

Microsoft Office

Call center software

Job description

Trinity Health is seeking a Customer Care Representative I for its Ann Arbor Regional Call Center. This 100% on-site role handles inbound calls and outbound outreach, guiding patients and families through the healthcare experience with careful documentation and courteous service.

The position requires a high school diploma or GED and 2+ years in customer service, preferably in healthcare. The role offers full benefits and opportunities for growth within Trinity Health.