Customer Service Representative

American Health S LLC; Town of Florida (NY); On-site; USD 38,000 - 48,000; Full time

Job summary

AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory serving over 4000 long-term care facilities. We are looking for a Customer Service Representative to provide exceptional support to nursing home and physician staff, enter data accurately, and coordinate mobile phlebotomy and courier dispatch.

HIPAA compliance and professional communication are essential. The role focuses on data accuracy, patient privacy, and timely handling of orders in a fast-paced environment.

Qualifications

• High School diploma.
• 1 year of customer service experience in healthcare, preferred.
• Detail oriented with ability to multi-task daily.
• Knowledge of lab test orders; understanding of critical results.
• Excellent customer service and telephone etiquette.
• Effective verbal and written communications, listening skills.
• 10-Key & Alpha Numeric Data Entry, 40 WPM speed and accuracy.
• Advanced computer skills.
• Ability to work independently and manage time in a fast-paced setting.
• Ensure patient privacy, confidentiality, and HIPAA upheld.

Responsibilities

• Provide exceptional customer service to nursing home staff, physician office staff, and patients via phone.
• Enter data into a specialized computer system.
• Dispatch AHA's Mobile Phlebotomists and Couriers.
• Track specimen collection and reporting.
• Trouble shoot missing, incomplete, and incorrect orders.
• Interact effectively and professionally with clients and coworkers.
• Demonstrate exceptional customer service skills.

Skills

Customer service

Data entry

Verbal communication

Written communication

HIPAA compliance

Detail oriented

Time management

Education

High School diploma

Tools

10-Key

Alpha Numeric Data Entry

Job description

Description

AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 4000 long-term care facilities. AHA is the fastest growing independent laboratory in the nation, currently offering services in DE, FL, GA, IL, IN, KY, MD, MI, MO, MS, NC, OH, PA, SC, TN, VA, and WDC. By investing in technology and a skilled work force, we can offer a superior program focused on serving the long-term care industry.

THE ROLE: Customer Service Representative

RESPONSIBILITIES:

• Provide exceptional customer service to nursing home staff, physician office staff, and patients always via phone;
• Enter data into a specialized computer system;
• Dispatch AHA's Mobile Phlebotomists and Couriers;
• Track specimen collection and reporting;
• Trouble shoot missing, incomplete, and incorrect orders;
• Must have the ability to interact effectively and professionally with clients and coworkers always;
• Exceptional Customer Service skills, a must.

Requirements

QUALIFICATIONS:

• High School diploma
• 1-year of customer service experience in healthcare, preferred.
• Detail oriented with ability to multi-task daily.
• Knowledge of lab test orders; solid understanding of the importance of critical results.
• Excellent customer service and telephone etiquette skills required.
• Effective verbal and written communications, especially listening skills.
• 10-Key & Alpha Numeric Data Entry, 40 WPM speed and accuracy.
• Advanced computer skills.
• Ability to work independently, set priorities, and manage time effectively in a fast-paced work environment.
• Ensure patient privacy, confidentiality, and HIPAA are upheld always.
• "Team Player" mindset a must!

AHA IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER!