Healthcare Billing & Resident Services Coordinator

Aviata at University Hills; Pensacola (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Supportive team environment

Opportunities for growth and developp

Competitive compensation and benefits

Job summary

Aviata Health Group seeks a detail-oriented Business Office Coordinator to support the financial and administrative operations at the Pensacola center. You will oversee resident funds, billing, payer communications, and regulatory compliance while supporting residents, families, and vendors.

The role focuses on accuracy, reconciliation, and timely reporting of Medicaid/Medicare activities, with growth opportunities in a supportive team and comprehensive benefits.

Qualifications

• Experience in healthcare business office, billing, or admin support preferred.
• Knowledge of Medicaid, Medicare, and insurance processes is a plus.
• Strong organizational and reconciliation skills with attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and healthcare systems preferred.

Responsibilities

• Manage and reconcile Resident Trust Funds.
• Oversee resident/patient insurance premium payments for center-managed income.
• Manage census entry, reporting, and reconciliation.
• Participate in IDT Utilization Review processes and reporting for LTC conversions and payer issues.
• Manage the collection and flow of Medical Pending documentation.
• Assist with Medicaid Pending payer discussions and conversions.
• Submit Level of Care documentation for Medicaid Pending cases.
• Apply for disability and Representative Payee status for residents/patients as needed.
• Ensure annual Representative Payee reporting to Social Security.
• Ensure LTC Medicaid-eligible residents receive Personal Needs Allowance.
• Assist with private collections and payment follow-up.
• Manage payer and billing information flow between center and billing office.
• Manage, reconcile, and replenish facility petty cash.
• Process vendor payment requests.
• Complete AHCA Nursing Home Utilization Reporting and monthly census days.
• Apply for Medicare Part B and Part D on behalf of residents/patients as needed.
• Assist residents, families, and vendors with payment-related concerns.
• Manage disenrollments and ensure proper documentation and follow-through.

Skills

Organizational skills

Communication skills

Multitasking

Interpersonal skills

Billing knowledge

Attention to detail

Tools

Microsoft Office

Billing software

Healthcare information systems

Job description

Aviata Health Group seeks a detail-oriented Business Office Coordinator to support the financial and administrative operations at the Pensacola center. You will oversee resident funds, billing, payer communications, and regulatory compliance while supporting residents, families, and vendors.

The role focuses on accuracy, reconciliation, and timely reporting of Medicaid/Medicare activities, with growth opportunities in a supportive team and comprehensive benefits.