Healthcare Assistant: Front & Back Office Pro

Planned Parenthood of the Pacific Southwest; Phoenix (AZ); On-site; USD 28,000 - 33,000; Full time

Job summary

Planned Parenthood Arizona, Inc. is seeking a Health Care Assistant to perform front and back-office duties at the Desert Sky Health Center in Phoenix.

The role emphasizes family planning and reproductive health services, including contraception, STI care, HIV testing, pregnancy testing, and abortion care. Responsibilities include front desk reception, patient education, appointment scheduling, record-keeping, inventory management, instrument sterilization, and supporting clinicians during

Qualifications

• High school diploma or GED required; CMA preferred.
• Experience in health care settings beneficial but not required.
• Customer service experience preferred; ability to interact professionally with clients.
• Familiarity with Windows-based computer systems helpful.

Responsibilities

• Front desk reception and patient education; guide patients through forms.
• Explain contraceptive options and counseling; schedule appointments; manage fees.
• Maintain medical records and ensure confidentiality.
• Back office duties: inventory, sterilization, lab tests, vitals, and documenting results.
• Support clinicians and assist during procedures; maintain a professional demeanor.

Skills

Customer service

Communication

Confidentiality

Attention to detail

Professionalism

Education

High School diploma or GED

Certified Medical Assistant - preferred

Healthcare facility experience - preferred

Windows based computer systems

Tools

MS Office (Word/Excel)

Job description

Planned Parenthood Arizona, Inc. is seeking a Health Care Assistant to perform front and back-office duties at the Desert Sky Health Center in Phoenix.

The role emphasizes family planning and reproductive health services, including contraception, STI care, HIV testing, pregnancy testing, and abortion care. Responsibilities include front desk reception, patient education, appointment scheduling, record-keeping, inventory management, instrument sterilization, and supporting clinicians during