Healthcare Assistant - Desert Sky

Planned Parenthood of the Pacific Southwest; Phoenix (AZ); On-site; USD 28,000 - 33,000; Full time

Job summary

Planned Parenthood Arizona, Inc. is seeking a Health Care Assistant to perform front and back-office duties at the Desert Sky Health Center in Phoenix.

The role emphasizes family planning and reproductive health services, including contraception, STI care, HIV testing, pregnancy testing, and abortion care. Responsibilities include front desk reception, patient education, appointment scheduling, record-keeping, inventory management, instrument sterilization, and supporting clinicians during

Qualifications

• High school diploma or GED required; CMA preferred.
• Experience in health care settings beneficial but not required.
• Customer service experience preferred; ability to interact professionally with clients.
• Familiarity with Windows-based computer systems helpful.

Responsibilities

• Front desk reception and patient education; guide patients through forms.
• Explain contraceptive options and counseling; schedule appointments; manage fees.
• Maintain medical records and ensure confidentiality.
• Back office duties: inventory, sterilization, lab tests, vitals, and documenting results.
• Support clinicians and assist during procedures; maintain a professional demeanor.

Skills

Customer service

Communication

Confidentiality

Attention to detail

Professionalism

Education

High School diploma or GED

Certified Medical Assistant - preferred

Healthcare facility experience - preferred

Windows based computer systems

Tools

MS Office (Word/Excel)

Job description

Job Details: Job Location: Desert Sky Health Center 26 FP - Phoenix, AZ, Salary Range: $20.00Hourly, SUMMARY

The Health Care Assistant is responsible for the performance of front and back-office duties in Planned Parenthood Health Centers. Services include an emphasis on family planning and reproductive health care, including the provision of birth control and comprehensive contraceptive counseling, testing and treatment of sexually transmitted infections, pregnancy testing, counseling and referrals, HIV testing, annual exams, abortion care and more.

GENERAL PRIORITIES

Front Office

• Front desk reception - greets clients in a professional, friendly manner. Instructs clients how to complete appropriate paperwork.
• Provides general information and patient education including discussing pregnancy options with patients
• provides patients with information on all contraceptive methods including Emergency Contraception and abortion education.
• Schedules appointments. Responsible for knowing and understanding all medical services / programs provided as well as fees.
• Maintains medical records
• Pharmaceutical supply visits - fulfills contraceptive supply orders with correct authorization and documentation.

DIRECT RESPONSIBILITIES

Back Office

• Inventory and maintenance - ensures ample inventory and keep supplies in exam rooms and keeps lab well stocked.
• Instrument sterilization - maintains the sterilization of all instrument and instrument packs on an ongoing basis.
• Patient education - evaluates patient needs for education on an individual basis
• Laboratory testing - measures weight, height, and takes blood pressure.
• Performs lab tests and veni-puncture within scope of practice approval.
• Documents lab results in patient chart and in lab book.
• Clinician support - instructs patients on procedures. Reassures patients during exams and procedures. Documents all actions appropriately.
• Critical to this role, employee must exercise discretion in acquiring and disseminating confidential and proprietary information

GENERAL ATTRIBUTES

• Outstanding moral character and commitment to neutrality, confidentiality, and professionalism
• Ability to build trust and relationships with broad and diverse audiences
• Exceptional organization skills and attention to detail
• Excellent written and verbal communication skills with emphasis on tact and diplomacy
• Ability to identify and solve complex problems using good judgment and discernment
• Ability to work independently in a fast-paced growth environment, manage multiple priorities
• Proven project management skills and track record of delivering results on time
• Demonstrated analytical skills and the ability to interpret data, identify trends and recommend solutions
• Demonstrated computer skills with proficiency in HRIS, MS Outlook, Word, Excel, and PowerPoint
• Willingness to travel to all health centers in service area

HIPAA STATEMENT

All Planned Parenthood Arizona, Inc. employees shall not make any use or disclosure of protected health information that would violate the HIPAA Privacy Rule in order to ensure individuals’ health information is properly protected while allowing the flow of health information needed to provide and promote high-quality health care.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications: QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• High School diploma or GED - Required
• One year of work experience in a health care facility or clinic - Not Required
• Two years of customer service experience - preferred / Not Required
• Certified Medical Assistant - preferred/ Not Required
• Experience with Windows based computer systems helpful.