Medical Assistant/Healthcare Assistant - Mesa

Planned Parenthood of the Pacific Southwest; Mesa (AZ); Sur place; USD 42 000 - 48 000; Plein temps

Résumé du poste

Planned Parenthood Health Centers in Mesa, AZ seeks a Health Care Assistant to perform front and back-office duties supporting family planning and reproductive health care services.

You will greet clients, schedule visits, maintain records, assist clinicians, manage supplies, and provide patient education while ensuring confidentiality and HIPAA compliance.

This role requires strong organizational skills, attention to detail, and the ability to work collaboratively in a fast-paced clinic.

Qualifications

• High School diploma or GED is required.
• One year of health care facility or clinic experience is not required.
• Two years of customer service experience preferred but not required.
• Certified Medical Assistant preferred but not required.
• Experience with Windows based computer systems is helpful.

Responsabilités

• Front desk reception and patient check-in.
• Provide patient education on contraceptive options and pregnancy options.
• Schedule appointments and explain services and fees.
• Maintain medical records and manage contraceptive supply inventories.
• Assist clinicians and support confidentiality and HIPAA compliance.

Connaissances

Customer service

Computer skills

Formation

High School diploma or GED

Description du poste

Job Details: Job Location: Mesa Health Center 21 FP - Mesa, AZ, Salary Range: $20.00Hourly, SUMMARY The Health Care Assistant is responsible for the performance of front and back-office duties in Planned Parenthood Health Centers. Services include an emphasis on family planning and reproductive health care, including the provision of birth control and comprehensive contraceptive counseling, testing and treatment of sexually transmitted infections, pregnancy testing, counseling and referrals, HIV testing, annual exams, abortion care and more.

GENERAL PRIORITIES

Front Office

• Front desk reception - greets clients in a professional, friendly manner. Instructs clients how to complete appropriate paperwork.
• Provides general information and patient education including discussing pregnancy options with patients
• provides patients with information on all contraceptive methods including Emergency Contraception and abortion education.
• Schedules appointments. Responsible for knowing and understanding all medical services / programs provided as well as fees.
• Maintains medical records
• Pharmaceutical supply visits - fulfills contraceptive supply orders with correct authorization and documentation.

DIRECT RESPONSIBILITIES

Back Office

• Inventory and maintenance - ensures ample inventory and keep supplies in exam rooms and keeps lab well stocked.
• Instrument sterilization - maintains the sterilization of all instrument and instrument packs on an ongoing basis.
• Patient education - evaluates patient needs for education on an individual basis
• Laboratory testing - measures weight, height, and takes blood pressure.
• Performs lab tests and veni-puncture within scope of practice approval.
• Documents lab results in patient chart and in lab book.
• Clinician support - instructs patients on procedures. Reassures patients during exams and procedures. Documents all actions appropriately.
• Critical to this role, employee must exercise discretion in acquiring and disseminating confidential and proprietary information

GENERAL ATTRIBUTES

• Outstanding moral character and commitment to neutrality, confidentiality, and professionalism
• Ability to build trust and relationships with broad and diverse audiences
• Exceptional organization skills and attention to detail
• Excellent written and verbal communication skills with emphasis on tact and diplomacy
• Ability to identify and solve complex problems using good judgment and discernment
• Ability to work independently in a fast-paced growth environment, manage multiple priorities
• Proven project management skills and track record of delivering results on time
• Demonstrated analytical skills and the ability to interpret data, identify trends and recommend solutions
• Demonstrated computer skills with proficiency in HRIS, MS Outlook, Word, Excel, and PowerPoint
• Willingness to travel to all health centers in service area

HIPAA STATEMENT

All Planned Parenthood Arizona, Inc. employees shall not make any use or disclosure of protected health information that would violate the HIPAA Privacy Rule in order to ensure individuals’ health information is properly protected while allowing the flow of health information needed to provide and promote high-quality health care.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

• High School diploma or GED - Required
• One year of work experience in a health care facility or clinic - Not Required
• Two years of customer service experience - preferred / Not Required
• Certified Medical Assistant - preferred/ Not Required
• Experience with Windows based computer systems helpful.

EDUCATION AND/OR EXPERIENCE:

• High School diploma or GED - Required
• One year of work experience in a health care facility or clinic - Not Required
• Two years of customer service experience - preferred / Not Required
• Certified Medical Assistant - preferred/ Not Required
• Experience with Windows based computer systems helpful.