Healthcare Applications Manager - Lead & Optimize Apps

WesleyLife; Johnston (IA); On-site; USD 90,000 - 135,000; Full time

Job summary

WesleyLife in Johnston, IA is seeking a Software Applications Manager to lead and optimize enterprise business applications across the organization.

You will supervise application analysts, partner with vendors, and drive improvements in user adoption, security, and workflow efficiency through technology.

The role requires strong leadership, analytical thinking, and the ability to translate technical concepts into business language to support clinical and operational teams.

Qualifications

• Bachelor's degree in Information Technology, Information Systems, Business Administration, Healthcare Informatics, or related field
• Five or more years supporting business applications in a healthcare or associated industry
• Three or more years of leadership experience
• Strong leadership and team development skills
• Excellent analytical and problem-solving capabilities
• Ability to translate technical concepts into business language
• Strong customer service and relationship management skills

Responsibilities

• Manage the daily operation, support, maintenance, and optimization of key WesleyLife software applications.
• Ensure application availability, reliability, and performance across the organization.
• Lead resolution efforts for complex application issues and escalations.
• Oversee application configuration, testing, upgrades, and implementation activities.
• Coordinate production support activities while minimizing operational disruptions.
• Provide leadership, coaching, mentoring, and performance management for Application Analysts and other assigned staff.
• Establish team goals, priorities, and workload assignments.
• Foster a culture of accountability, collaboration, and customer service.
• Support recruitment, onboarding, and retention of team members.
• Build strong relationships with business leaders and department stakeholders.
• Serve as a trusted advisor regarding application capabilities and best practices.
• Facilitate communication between technical resources and operational teams.
• Serve as the primary operational contact for assigned software vendors.
• Coordinate vendor support activities and issue resolution.
• Monitor vendor performance and service commitments.
• Lead application implementation and enhancement projects.
• Coordinate project plans, testing, training, and deployment activities.
• Support organizational initiatives requiring application integration and process improvement.
• Support compliance with organizational policies, security standards, and regulatory requirements.
• Ensure application security controls are maintained.
• Participate in audit preparation and remediation activities.

Skills

Leadership

Analytical thinking

Communication

Customer service

Education

Bachelor's degree in Information Technology / Information Systems / Business Administration / Healthcare Informatics or related field

Five or more years supporting business applications in a healthcare or associated industry

Three or more years of leadership experience

Tools

PMP

ITIL

Lean

Six Sigma

CRM experience

EMR/EHR experience

HRIS experience

Job description

WesleyLife in Johnston, IA is seeking a Software Applications Manager to lead and optimize enterprise business applications across the organization.

You will supervise application analysts, partner with vendors, and drive improvements in user adoption, security, and workflow efficiency through technology.

The role requires strong leadership, analytical thinking, and the ability to translate technical concepts into business language to support clinical and operational teams.