Healthcare Analytics Engagement Lead

Definitive Healthcare; Framingham (MA); On-site; USD 106,000 - 124,000; Full time

Benefits offered by this job

Healthcare benefits

Unlimited PTO

401(k) with employer contribution

Job summary

Definitive Healthcare in Framingham, MA is seeking an Engagement Manager to translate client needs into data-driven healthcare analytics. You will ensure customers in your book of business are successful in adoption, utilization, expansion, and retention of Definitive Healthcare’s analytic services.

The role requires strong SQL and BI skills, experience with medical claims data, and the ability to present technical insights to business audiences.

Qualifications

• 6+ years of demonstrated experience in technical RWD/RWE Analytics roles.
• 2+ years in a client-facing role (CSM/Insights Consultant/Solutions Engineer).
• Expertise with SQL and BI tools (Tableau/Power BI).
• Experience with medical claims data (DRG, ICD, HCPCS/CPT, NDC) to drive insights for customers.
• Experience with data visualization and explaining the “so what?” to clients.
• High level of organizational skills and the ability to juggle multiple tasks with minimal supervision.
• Ability to present technical topics to a business audience, both virtually and in-person.

Responsibilities

• Requirements Gathering: Collaborate with external client stakeholders and leverage RWE/RWD expertise to gather detailed requirements for analytical projects and services.
• SOW Development: Translate project requirements into well-structured and comprehensive Statements of Work, ensuring clarity, scope definition, deliverables, timelines, and cost estimation.
• Collaboration: Partner with internal knowledge centers to champion Definitive Healthcare solutions within customer systems and drive adoption of our services.
• Thought Leadership: Provide thought leadership both internally and externally relative to their verticalized domain and the application of healthcare commercial intelligence to complex business problems.
• Escalations: Coordinate appropriate parties for escalation of client issues.
• Customer Satisfaction Tracking: Implement methods to gauge customer satisfaction, using feedback data to continuously enhance client experience and service delivery.
• Upsell Opportunities: Identify additional opportunities for value-added services or upselling during client interactions, aligning them with the client's strategic objectives.
• Service Positioning: Clearly articulate the value and benefits of Definitive Healthcare’s services to clients, aligning offerings with their strategic goals and identifying opportunities for expanded engagement.
• Conflict Resolution: Handle client conflicts or challenges with diplomacy, seeking mutually beneficial solutions and maintaining a positive working relationship.
• Data Qualification: Validate claims and procedure volumes to ensure the effort invested will produce worthwhile results for the customer.
• Project Management: Manage multiple client projects simultaneously, ensuring timely delivery and documentation of all processes, and follow-up with the client.

Skills

RWD/RWE Analytics

Client facing

SQL

BI Tools

Healthcare claims

Data visualization

Cross-functional

Presentation to clients

Job description

Definitive Healthcare in Framingham, MA is seeking an Engagement Manager to translate client needs into data-driven healthcare analytics. You will ensure customers in your book of business are successful in adoption, utilization, expansion, and retention of Definitive Healthcare’s analytic services.

The role requires strong SQL and BI skills, experience with medical claims data, and the ability to present technical insights to business audiences.