Healthcare AI Support Lead — KPI-Driven Ops & QA

Circadia Health; El Segundo (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Circadia Health is looking for a Support Lead in El Segundo, CA. In this role, you will oversee customer support operations, manage team KPIs, and ensure quality assurance processes are in place using HubSpot. Candidates should have over two years of customer support experience and proficiency in team management. This position offers a salary range of $60,000 - $80,000, and you will be working on-site in a collaborative environment.

Qualifications

• 2+ years of experience in customer support or client services environment.
• 1+ year in a lead, supervisory, or senior support role.
• Strong organizational skills to manage multiple priorities.

Responsibilities

• Monitor and report on team KPIs; proactively address performance gaps.
• Assign and distribute support cases across the team.
• Conduct quality audits and share findings for improvement.

Skills

Client-Centric Mindset

Team Leadership & Coaching

Process Ownership & Accountability

Attention to Detail

Cross-Functional Collaboration

Adaptability & Problem-Solving

Tools

HubSpot CRM/Support Desk

Job description

Circadia Health is looking for a Support Lead in El Segundo, CA. In this role, you will oversee customer support operations, manage team KPIs, and ensure quality assurance processes are in place using HubSpot. Candidates should have over two years of customer support experience and proficiency in team management. This position offers a salary range of $60,000 - $80,000, and you will be working on-site in a collaborative environment.