Healthcare Administrative Coordinator & Scheduling

NeuLife Rehabilitation of Michigan; Clinton Charter Township (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

NeuLife Rehabilitation of Michigan is seeking an Administrative Coordinator to provide essential administrative and operational support. You will manage clinical scheduling, medical appointments, transportation, and documentation through discharge, coordinating with residential teams, providers, families, and external stakeholders.

The role requires strong attention to detail, solid communication, and proficiency with Microsoft Office and EMR systems.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• Two or more years of administrative coordination, scheduling, healthcare, or related experience preferred
• Experience working with individuals with developmental disabilities, traumatic brain injuries, acquired brain injuries, or other catastrophic injuries preferred
• Strong attention to detail and ability to organize and prioritize multiple assignments within established deadlines
• Strong written and verbal communication skills
• Professional customer service skills when interacting with persons served, families, providers, staff, visitors, and external stakeholders
• Proficiency in Microsoft Office and the ability to learn electronic medical record, scheduling, and other administrative systems
• Ability to handle confidential and sensitive information appropriately
• Ability to work effectively across departments and follow established policies and procedures
• Must successfully complete all required background checks and employment screenings

Responsibilities

• Greet visitors and provide professional front-office assistance
• Answer, triage, and transfer incoming company calls in a timely manner
• Retrieve, open, sort, and distribute incoming mail daily
• Scan accounts payable invoices into Bill.com and maintain related administrative records
• Record provider check payments in the designated financial tracking spreadsheet
• Place and track approved supply orders according to established procedures
• Coordinate routine vendor communications and cascade unresolved issues to the appropriate supervisor
• Enter and maintain approved admissions, location changes, and discharges in PointClickCare (PCC)
• Coordinate clinical schedules and process daily scheduling changes in the designated scheduling platform
• Coordinate medical appointments and related transportation with residential teams, providers, and other departments
• Track required appointment and service frequencies and identify scheduling gaps or upcoming needs
• Communicate schedule changes, cancellations, and appointment information to appropriate staff, providers, families, and other stakeholders
• Track prescription expiration dates and communicate upcoming needs to nursing and other appropriate departments
• Process clinical documentation using established CPT coding guidance and procedures
• Monitor PCC and other documentation platforms, identify missing or incomplete records, follow up in accordance with established procedures, and elevate unresolved concerns to the appropriate department or supervisor
• Compile and distribute weekly residential and clinical census information, including scheduled admissions, discharges, and location changes, using approved information
• Maintain reports concerning person-served and distribute routine communications to external stakeholders in accordance with established procedures
• Maintain supporting documentation in persons served files in accordance with program, AFC, and CARF requirements, including required annual updates
• Coordinate routine admission, discharge, and other documentation requiring signatures
• Process and update daily census information in the designated platform or system in accordance with established procedures
• Perform other related duties as assigned, consistent with the general scope and classification of the position

Skills

Administrative coordination

Scheduling

Healthcare experience

Microsoft Office

Electronic Medical Records

Education

High school diploma

Bachelor's degree preferred

Tools

Bill.com

PointClickCare (PCC)

Job description

NeuLife Rehabilitation of Michigan is seeking an Administrative Coordinator to provide essential administrative and operational support. You will manage clinical scheduling, medical appointments, transportation, and documentation through discharge, coordinating with residential teams, providers, families, and external stakeholders.

The role requires strong attention to detail, solid communication, and proficiency with Microsoft Office and EMR systems.