Healthcare Administrative Assistant: Growth & EHR Support

Hand of Mercy Health Care; Indiana (PA); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Paid public holidays

Paid sick time

PTO: 80 hours annually

EPL: 40 hours annually

Annual raise

Professional development and training

Bonus pay for exceeding performance

Job summary

Hand of Mercy Health Care is seeking a dependable and organized Administrative Assistant to join our main office in Portland, Maine. This full-time role supports daily administrative operations and assists clinical and case management teams in delivering behavioral health and community services.

The ideal candidate has a high school diploma, strong organizational and communication skills, and proficiency in Word and Excel.

Qualifications

• High school diploma or equivalent required.
• At least one year of administrative or office support experience preferred.
• Strong organizational and time-management skills.
• Ability to communicate effectively, both verbally and in writing.
• Proficiency in Microsoft Word and Microsoft Excel.
• Ability to work professionally and respectfully with diverse populations.
• Ability to manage multiple tasks and prioritize assignments.
• Experience with Electronic Health Records (EHR) or healthcare documentation systems preferred.

Responsibilities

• Greet visitors and direct inquiries.
• Answer calls and route to appropriate staff.
• Scan and upload documents into the EHR system.
• Enter information into healthcare portals to request or extend patient services.
• Complete prior authorization registrations for new referrals.
• Enter new referral information into the EHR system.
• Verify patient service due dates and confirm available service units.
• Follow up with providers to ensure documentation is completed.
• Send reminder emails to case managers and clinicians regarding documentation needs.
• Update patient authorizations in the EHR when services are extended or approved.
• Maintain accurate administrative records and documentation per agency policies.

Skills

Communication skills

Organizational skills

Time management

Word proficiency

Excel proficiency

Education

High school diploma or equivalent

Tools

Electronic Health Records(EHR)

Job description

Hand of Mercy Health Care is seeking a dependable and organized Administrative Assistant to join our main office in Portland, Maine. This full-time role supports daily administrative operations and assists clinical and case management teams in delivering behavioral health and community services.

The ideal candidate has a high school diploma, strong organizational and communication skills, and proficiency in Word and Excel.