Behavioral Health Administrative Assistant

Harrington Family Health Center; Harrington (ME); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Job summary

Harrington Family Health Center in Harrington, ME seeks a Behavioral Health Administrative Assistant to join our team. This full-time role supports behavioral health access, coordinates patient flow, and assists with referrals, testing, and records, while helping patients connect to our remote PMHNP.

The position emphasizes administrative duties, patient coordination, and on-the-job training, with opportunities to learn clinical skills and work closely with providers and outside organizations.

Qualifications

• High school diploma or GED required.
• Experience in healthcare, behavioral health, customer service, or an administrative setting preferred, but not required.
• Strong organizational and communication skills.
• Proficiency with computers and software, with the ability to learn and confidently use electronic health records, telehealth platforms, and other workplace applications.
• Ability to manage multiple responsibilities and follow through on details.
• Ability to communicate respectfully and effectively with patients, providers, coworkers, and outside organizations.
• Ability to maintain patient confidentiality.
• Willingness to learn the clinical skills required for the position. On-the-job training will be provided.

Responsibilities

• Schedule behavioral health and psychiatric appointments and coordinate patient follow-up.
• Assist patients with referrals, testing, records, and other needs related to accessing behavioral health services.
• Support telehealth appointments with our remote PMHNP, including helping patients connect and troubleshooting computer, software, and connectivity issues.
• Coordinate laboratory testing and other monitoring ordered for psychiatric medications.
• Track testing and follow up to make sure results are received and available to the appropriate provider.
• Perform EKGs and obtain patient vital signs.
• Maintain accurate information in the electronic health record.
• Communicate with patients, providers, pharmacies, laboratories, and outside organizations.
• Occasionally provide home visits to help coordinate behavioral health services and access to care.

Skills

Organizational skills

Communication skills

Computer proficiency

Confidentiality

Patient coordination

Education

High school diploma or GED

Tools

Electronic Health Records (EHR)

Telehealth Platforms

Office Software

Job description

Behavioral Health Administrative Assistant

About Harrington Family Health Center

Role Overview

• Harrington Family Health Center – Harrington, Maine
  Full-Time | $17.00–$20.00 per hour

Harrington Family Health Center is seeking a Behavioral Health Administrative Assistant to join our team. This position is a great fit for someone who is organized, comfortable working with people, and interested in helping patients access behavioral health and psychiatric services.

This is primarily an administrative and patient-coordination position with some limited clinical responsibilities. The Behavioral Health Administrative Assistant works closely with patients, behavioral health and medical staff, outside providers, and our remote Psychiatric Mental Health Nurse Practitioner (PMHNP).

Key Responsibilities

• Schedule behavioral health and psychiatric appointments and coordinate patient follow-up.
• Assist patients with referrals, testing, records, and other needs related to accessing behavioral health services.
• Support telehealth appointments with our remote PMHNP, including helping patients connect and troubleshooting computer, software, and connectivity issues.
• Coordinate laboratory testing and other monitoring ordered for psychiatric medications.
• Track testing and follow up to make sure results are received and available to the appropriate provider.
• Perform EKGs and obtain patient vital signs.
• Maintain accurate information in the electronic health record.
• Communicate with patients, providers, pharmacies, laboratories, and outside organizations.
• Occasionally provide home visits to help coordinate behavioral health services and access to care.

Requirements

• High school diploma or GED required.
• Experience in healthcare, behavioral health, customer service, or an administrative setting preferred, but not required .
• Strong organizational and communication skills.
• Proficiency with computers and software , with the ability to learn and confidently use electronic health records, telehealth platforms, and other workplace applications.
• Ability to manage multiple responsibilities and follow through on details.
• Ability to communicate respectfully and effectively with patients, providers, coworkers, and outside organizations.
• Ability to maintain patient confidentiality.
• Willingness to learn the clinical skills required for the position. On-the-job training will be provided.

Compensation

• Starting pay: $17.00–$20.00 per hour , based on relevant experience and qualifications.
• Comprehensive benefits package including health, dental, and vision insurance, paid time off, and retirement plan.