Healthcare Administration Quality Associate - Patient Support Services

Carolina Family Health Centers; Wilson (NC); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

401(k) with match

Health insurance

AD&D insurance

Disability insurance

Life insurance

Paid time off

Holidays

Vision insurance

Employee assistance program

Flexible spending account

Job summary

Carolina Family Health Centers is seeking a Healthcare Administration Quality Associate - Patient Support Services in Wilson, NC. The role supports Population Health through care coordination, reminders, risk assessments and referral closure, with a 40-hour week, full benefits, and bi-weekly pay.

Responsibilities include contacting patients, assisting with scheduling, closing referral loops, and supporting insurance authorizations.

Qualifications

• Must have at least one year of experience in the healthcare field.
• Proficient in Microsoft Excel and Microsoft Word.
• Ability to communicate effectively with medical professionals, vendors and patients.

Responsibilities

• Contact patients lost to care via phone, letter or portal to encourage return to care.
• Assist with appointment scheduling and reminders to ensure timely care.
• Close referral loop by obtaining reports and entering results in EMR.
• Track outreach to prenatal care patients until delivery.
• Assist with risk assessments and share results with case managers and providers.
• Complete forms for insurance prior authorizations and medical supplies.

Skills

Excel

Word

Communication

Healthcare exp

Education

High school diploma

CNA certification

Job description

Position: Healthcare Administration Quality Associate - Patient Support Services

Location: Wilson, NC

Job Id:1106

# of Openings:1

Come join our “Family” and be part of providing healthcare In the Community…For the Community.

Carolina Family Health Centers, Inc. provides accessible and affordable health care with excellence…where patients come first. Regardless of an individual’s ability to pay or their insurance status, we believe that EVERYONE deserves access to quality health care.

As a nonprofit, federally qualified health center (FQHC), we strive to meet the needs of our community and breakdown barriers that prevent individuals from seeking health care. Our service offering includes primary medical care, behavioral health, pharmacy and dental services in an integrated model that provides a comprehensive approach to care for our patients.

Position Overview

The Healthcare Administration Quality Associate- Patient Support Servicesat Carolina Family Patient Support Servicessupports the Population Health program through the provision of care coordination services (e.g., patient reminder calls and mailings, conducting annual health risk and comprehensive risk assessments, assisting with care gap and referral closure, etc.).

THIS POSITION OFFERS A 40-HOUR WORKWEEK, NO WEEKENDS, FULL BENEFITS PACKAGE, 12 PAID HOLIDAYS, BI-WEEKLY PAY.

Contact patients lost to care through phone, letter, or the patient portal and encourage them to return to care.

Assess provider schedules for appointment availability, assist with phone call reminders, and provide outreach to patients to schedule needed examinations.

Close the referral loop by obtaining radiology and specialty reports/office visit notes, marking the referral closed in the referral workqueue, and entering results in the electronic medical record.

Track and provide outreach to prenatal care patients until the time of delivery.

Assist with comprehensive risk assessments for identified patient populations. The results are recorded and communicated to the case managers and medical provider as directed.

Assist medical providers in the completion of forms for insurance prior authorizations and medical supplies.

Experience and Education

• High school diploma or equivalent.
• Must have at least one year of experience working in the healthcare field.
• Must have the ability to communicate effectively with medical professionals, third-party vendors and patients, in writing, in person, and by telephone.
• Must have computer skills for the production of correspondence, forms, reports and spreadsheets.
• Must be proficient in Microsoft Excel and Microsoft Word.

Schedule

8-hour shift

Day shift

Physical Requirements

• Individuals may need to sit or stand for long periods of time, occasional bending, stooping, lifting including of patients, reaching forwards and overhead.
• Possibly requires walking primarily on a level service for periods throughout the day.
• Both proper lifting techniques and frequent computer work are required.
• Must be able to travel freely in the local area; between clinics, hospitals, health departments, etc.
• 401(k) and match
• AD&D insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Holidays
• Vision insurance

Job Type:

Full-time

License/Certification

• BLS Certification
• Valid NC Driver License
• Accredited program for Nursing Assistants (CNA)

Base Pay Overview

The starting pay for this position is $13.25 hourly. Please keep in mind that actual salary will vary based on various factors such as qualifications, skills, competencies, and proficiency for the roles.