Healthcare Account Manager — Remote & AI-Driven Growth

Gifthealth; Columbus (OH); Remote; USD 73,000 - 86,000; Full time

Benefits offered by this job

Healthcare benefits

Remote work environment

Travel opportunities

Job summary

Gifthealth is seeking an Account Manager to own relationships with medium to large provider offices, guiding onboarding through adoption, renewal, and growth while delivering exceptional client service.

You will partner with Product, Patient Experience, Sales, Marketing, and Operations, bring AI-enabled insights to client conversations, report to the Vice President of Gastroenterology, and pursue upsell opportunities while maintaining strong relationships.

Qualifications

• Bachelor’s degree in communications, business administration, or related field, or equivalent experience.
• 4+ years of experience as an account manager or in a sales support role, with a proven record of maintaining client relationships and identifying growth opportunities.
• Experience onboarding new clients and managing implementations.
• Strong data analysis and reporting skills, with sharp attention to detail and problem-solving ability.
• Excellent written, verbal, and presentation skills, including the ability to explain products and concepts clearly and concisely.
• The ability to influence without authority and to empathize with the customer.
• Strong organization and time management.
• Proficiency with Microsoft Office, Google Workspace, and CRM platforms.

Responsibilities

• Oversees the full client lifecycle, ensuring smooth setup, strong adoption, and consistent delivery of high-quality products or services.
• Coordinates across sales, operations, creative, and other departments to maintain alignment, resolve issues, and ensure accuracy and timeliness of deliverables.
• Ensures projects stay on track by proactively communicating progress, risks, and changes to both clients and internal stakeholders.
• Identifies upselling and expansion opportunities, support renewal efforts, and implement strategies to strengthen client relationships and reduce churn.
• Reviews client usage, satisfaction, volume, and other KPIs, translating insights into strategic recommendations that improve outcomes and prevent issues.
• Conducts sales calls, demos, and reconciliation meetings while preparing reports and presentations that highlight performance, value, and results.
• Shares client feedback, trends, and opportunities to support product improvements, marketing efforts, and account strategy prioritization.

Skills

Account management

Client relations

Data analysis

Presentation skills

CRM proficiency

Education

Bachelor’s degree in communications, business administration, or related field

Equivalent experience

Tools

CRM platforms

Microsoft Office

Google Workspace

Job description

Gifthealth is seeking an Account Manager to own relationships with medium to large provider offices, guiding onboarding through adoption, renewal, and growth while delivering exceptional client service.

You will partner with Product, Patient Experience, Sales, Marketing, and Operations, bring AI-enabled insights to client conversations, report to the Vice President of Gastroenterology, and pursue upsell opportunities while maintaining strong relationships.