Healthcare Account Manager, Long-Term Care

CVSHealth; West Virginia; On-site; USD 44,000 - 85,000; Full time

Job summary

CVS Health's Omnicare division seeks an Account Manager to lead local client relationships across long-term care facilities. You’ll coordinate with leadership, manage contract processes, and drive customer satisfaction.

In this full-time role, you will conduct quarterly executive reviews, identify opportunities for growth, and collaborate with internal partners to address risks and renewals. Candidates should have 2+ years of customer-facing experience and Salesforce CRM proficiency, with the

Qualifications

• 2+ years of customer-facing experience.
• Must reside in Pennsylvania or West Virginia.
• Ability to work some evenings & weekends, based upon client needs.
• Travel up to 50-60% of the time within central and western Pennsylvania, as well as West Virginia.
• Demonstrated proficiency with CRM systems, including Salesforce.

Responsibilities

• Assesses client needs by partnering with leadership to present a comprehensive value proposition for new products and services, in order to grow the customer base and increase ongoing customer loyalty.
• Assists with contract status reports and renewals within the assigned book of business to ensure swift resolution and completion.
• Manages client meetings, summarizes meeting notes, and disseminates follow-up action items to upper management.
• Builds relationships with clients through regular meetings to identify needs and opportunities that will further trust and brand recognition.
• Conducts quarterly executive reviews to review business deliverables and to evaluate new opportunities.
• Identifies at-risk accounts and consults with internal partners to assist with the development of action plans, in order to address customer risks and opportunities.
• Reviews contracts on a customer-by-customer basis and conducts specific follow-up measures to ensure contract compliance and timeliness.
• Performs other duties as assigned.

Skills

CRM systems (Salesforce)

Client relationship management

Travel flexibility

Residency in PA or WV

Education

Bachelor’s degree

High school diploma or GED

Tools

Microsoft Office Suite

Job description

CVS Health's Omnicare division seeks an Account Manager to lead local client relationships across long-term care facilities. You’ll coordinate with leadership, manage contract processes, and drive customer satisfaction.

In this full-time role, you will conduct quarterly executive reviews, identify opportunities for growth, and collaborate with internal partners to address risks and renewals. Candidates should have 2+ years of customer-facing experience and Salesforce CRM proficiency, with the