Healthcare Account Manager - Growth & Retention

CVS Health; Pennsylvania; On-site; USD 44,000 - 85,000; Full time

Job summary

CVS Health is seeking an Account Manager, Omnicare, to lead local client relationships in long‑term care facilities and institutional care settings. You will manage the client relationship, coordinate with internal teams, and drive customer satisfaction and retention.

Requirements: 2+ years in customer‑facing roles, PA or WV residence, up to 60% travel, Salesforce experience. Bachelor’s degree preferred.

Qualifications

• 2+ years of customer-facing experience.
• Must reside in Pennsylvania or West Virginia.
• Ability to travel up to 50-60%.
• Experience with CRM systems, especially Salesforce.

Responsibilities

• Direct workflow of activities for managing local client relationships.
• Lead client meetings, summarize notes, and share action items with upper management.
• Identify opportunities to retain and expand business as the main point of contact for driving customer satisfaction.
• Partner with leadership to present a comprehensive value proposition for new products and services.
• Conduct quarterly executive reviews to assess business deliverables and opportunities.

Skills

Customer service

Communication

Presentation skills

Project management

Education

Bachelor's degree

Tools

Salesforce

Job description

CVS Health is seeking an Account Manager, Omnicare, to lead local client relationships in long‑term care facilities and institutional care settings. You will manage the client relationship, coordinate with internal teams, and drive customer satisfaction and retention.

Requirements: 2+ years in customer‑facing roles, PA or WV residence, up to 60% travel, Salesforce experience. Bachelor’s degree preferred.