Account Manager, Omnicare (Pennsylvania and West Virginia)

CVS Health; Pennsylvania; Vor Ort; USD 44.000 - 85.000; Vollzeit

Zusammenfassung

CVS Health is seeking an Account Manager, Omnicare, to lead local client relationships in long‑term care facilities and institutional care settings. You will manage the client relationship, coordinate with internal teams, and drive customer satisfaction and retention.

Requirements: 2+ years in customer‑facing roles, PA or WV residence, up to 60% travel, Salesforce experience. Bachelor’s degree preferred.

Qualifikationen

• 2+ years of customer-facing experience.
• Must reside in Pennsylvania or West Virginia.
• Ability to travel up to 50-60%.
• Experience with CRM systems, especially Salesforce.

Aufgaben

• Direct workflow of activities for managing local client relationships.
• Lead client meetings, summarize notes, and share action items with upper management.
• Identify opportunities to retain and expand business as the main point of contact for driving customer satisfaction.
• Partner with leadership to present a comprehensive value proposition for new products and services.
• Conduct quarterly executive reviews to assess business deliverables and opportunities.

Kenntnisse

Customer service

Communication

Presentation skills

Project management

Ausbildung

Bachelor's degree

Tools

Salesforce

Jobbeschreibung

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Omnicare is a leading provider of pharmacy services to long-term care facilities nationwide, supporting skilled nursing facilities, assisted living communities, and other institutional care settings. As we transition to an independent, standalone organization, we are building and strengthening internal capabilities to support our approximately 6,000 colleagues and multi-state operations. The Account Manager, Omnicare directs workflow of activities for managing local client relationships. This person manages and develops the client relationship, serving as the liaison between clients and the enterprise. Additionally, the Account Manager provides ongoing client support and identifies opportunities to retain and expand existing business as the key point of contact for driving customer satisfaction.

Job Duties:

• Assesses client needs by partnering with leadership to present a comprehensive value proposition for new products and services, in order to grow the customer base and increase ongoing customer loyalty.
• Assists with contract status reports and renewals within the assigned book of business to ensure swift resolution and completion.
• Manages client meetings, summarizes meeting notes, and disseminates follow‑up action items to upper management.
• Builds relationships with clients through regular meetings to identify needs and opportunities that will further trust and brand recognition.
• Conducts quarterly executive reviews to review business deliverables and to evaluate new opportunities.
• Identifies at‑risk accounts and consults with internal partners to assist with the development of action plans, in order to address customer risks and opportunities.
• Reviews contracts on a customer‑by‑customer basis and conducts specific follow‑up measures to ensure contract compliance and timeliness.
• Performs other duties as assigned.

Required Qualifications

• 2+ years of customer‑facing experience.
• Must reside in Pennsylvania or West Virginia.
• Ability to work some evenings & weekends, based upon client needs.
• Ability to travel up to 50-60% of the time within central and western Pennsylvania, as well as West Virginia.
• Demonstrated proficiency with CRM (Customer Relationship Management) systems, including Salesforce.

Preferred Qualifications

• Previous experience in a long‑term care or pharmaceutical setting.
• Established success in client/account management field.
• Excellent customer service skills, with the ability to discern between consultative and solution‑oriented approaches.
• Proven success utilizing project management skills; ability to track and manage issues, ensure the right teams are engaged, and facilitate comprehensive and timely issue resolution.
• Ability to strategically and creatively solve problems when dealing with a multitude of variables, particularly where standard resolutions do not exist.
• Track record of performing under pressure, adapting to changing dynamics, and finding solutions that lead to client satisfaction.
• Effective presentation skills with the ability to make group presentations to promote client satisfaction, retention, and upsell opportunities.
• Knowledge of Microsoft Office Suite, with a focus on Excel, PowerPoint, Word, Outlook, and Web applications.
• Bachelor’s degree.

Education

High school diploma or GED.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $43,888.00 - $85,068.00 This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/12/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it’s our people. Our employees are self‑disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.