Healthcare Access Services Supervisor

Uasys; Little Rock (AR); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Vacation and sick leave

Education discounts

Retirement plan

Life insurance

Career training and education

Merchant discounts

Prescription delivery

Job summary

The University of Arkansas for Medical Sciences (UAMS) is seeking an experienced supervisor to lead Access Coordinators and Patient Representatives across multiple clinics, including Cardiovascular, Internal Medicine, and Primary Care. The role focuses on scheduling, registration, and patient check-in/out, with responsibilities to maintain productivity, quality, and compliance in EPIC systems.

As a key operational leader, you will mentor staff, ensure adherence to policies, and coordinate

Qualifications

• High School diploma, GED, or formal educational equivalent.
• Seven (7) years of experience in registration, billing, or scheduling in a healthcare environment.
• Bachelor’s Degree in Business, Healthcare, or a related field.
• Three (3) years of experience in registration, billing, or scheduling in a healthcare environment.
• Leadership or supervisory experience.

Responsibilities

• Supervises department staff by monitoring activities and productivity daily and takes appropriate action to ensure staff consistently meet performance standards.
• Responsible for ensuring the team meets expectations for work queue productivity, quality, and customer service.
• Seeks out continuing education on regulatory changes and industry standards; ensures information is provided to staff in a timely manner and based on workload.
• Documents personnel issues and promotes a balanced and conducive work environment.
• Ensures all department, CABC, ICE, and UAMS policies are followed.
• Establishes and maintains performance standards for productivity, quality, and compliance.
• Implements process improvement and reports results.

Skills

Leadership

Supervisory experience

Education

High School diploma

Bachelor’s Degree in Business/Healthcare

Job description

The University of Arkansas for Medical Sciences (UAMS) is seeking an experienced supervisor to lead Access Coordinators and Patient Representatives across multiple clinics, including Cardiovascular, Internal Medicine, and Primary Care. The role focuses on scheduling, registration, and patient check-in/out, with responsibilities to maintain productivity, quality, and compliance in EPIC systems.

As a key operational leader, you will mentor staff, ensure adherence to policies, and coordinate