Health & Wellness Account Growth Manager

Fullsteam

United States

Remote

USD 70,000 - 100,000

Full time

14 days+

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Job summary

Fullsteam is seeking an Account Manager for its Health and Wellness vertical. You will drive expansion within our customer base, upsell and cross-sell complementary products, and ensure high levels of customer satisfaction and renewal success.

You will build strategic plans, engage stakeholders, and coordinate with Customer Success to maximize product adoption and outcomes. Ideal candidates have a 3+ year track record in software sales to SMBs/mid-market, a Bachelor's degree, and strong

Qualifications

Bachelor's degree in Business, Marketing, Technology, or related field preferred.
3+ years of software sales experience in SMB/mid-market segments.

Responsibilities

Develop and maintain relationships with key stakeholders in existing accounts via phone, video, email, and in-person meetings.
Create and execute strategic account plans to identify growth opportunities and expansion within accounts.
Match customer needs to qualifying products and solutions.
Identify and pursue upsell and cross-sell opportunities.
Serve as voice of the customer and advocate for needs.
Proactively manage contract renewals and minimize churn.
Collaborate with Customer Success to ensure adoption and success.
Address and resolve customer issues promptly with internal teams.
Maintain accurate CRM records and manage a sales pipeline to hit targets.
Provide updates on account status and customer satisfaction.