Health Unit Coordinator - NICU

Trinity Health MI; Grand Rapids (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

The NICU is seeking a Health Unit Coordinator for a full-time day shift in Grand Rapids, MI. You will be the first contact for patients and families, coordinate workflows, manage data and orders, and support revenue processes.

Ideal candidates have a high school diploma, familiarity with medical terminology, and strong computer skills. Health Unit Coordinator certification and additional hospital experience are preferred.

Qualifications

• Minimum High School Diploma required.
• Preferred one year of college course or higher level training.
• Knowledge of medical terminology and basic computer/data entry skills.

Responsibilities

• Serves as the first contact for patients, families and visitors, coordinating workflow and communications.
• Involved in patient flow management, patient data and order entry, charge capture and revenue management.
• Provides support with low level troubleshooting for computer devices and maintains professional presence.
• Delivers a courteous, helpful demeanor and ensures a Something More experience for customers.

Skills

Medical terminology

Data entry

Customer service

Interpersonal skills

Work with interruptions

Organizational skills

Attention to detail

Professional presence

Pleasant demeanor

Education

High school diploma

College course or higher

Job description

Description

The NICU is looking for a Health Unit Coordinator for a full time (36 hours per pay period) / Dayshift position. The position is for 3 - 12-hour shifts per week with a weekend and holiday requirement as well. The shift hours include 7:00am-7:30 pm. Flexibility in hours can be accommodated

Employment Type

Full time

Shift

Day Shift

Description

The NICU is looking for a Health Unit Coordinator for a full time (36 hours per pay period) / Dayshift position. The position is for 3 - 12-hour shifts per week with a weekend and holiday requirement as well. The shift hours include 7:00am-7:30 pm. Flexibility in hours can be accommodated

The Health Unit Coordinator provides a welcoming and resourceful presence as the first contact for patients, families, friends and visitors. This is a highly visible position and requires a professional presence. Provides outstanding communication and problem solving skills, serves as a key team member in coordinating workflow, data and communications for the department. Involved in patient flow management, patient data and order entry, charge capture and revenue management, low level troubleshooting for computer devices, and providing patients, physicians, and other customers with a “Something More” experience.

Education

Minimum High School Diploma

Preferred One year of college course or higher level training.

Credentials/Licensure

Minimum N/A

Related Experience

• Preferred Health Unit Coordinator Certification
• Minimum N/A
• Preferred One year of experience in Hospital, Medical Registration/Billing or Health Unit. Coordinator experience.

Other Knowledge, Skills And Abilities

• Knowledge of medical terminology.
• Good computer and data entry skills.
• Strong customer service and interpersonal skills.
• Ability to work with interruptions while maintaining an excellent customer focus.
• Organizational and multi-tasking skills, and attentive to detail.
• Professional presence and vocabulary.
• Pleasant and helpful demeanor.

Computer Competency

Minimum: Familiarity with standard desktop and windows-based computer system, including email, e-learning, intranet and computer navigation. Ability to use other software required to perform essential functions.

Physical/Mental

Minimum: Sitting and standing for extended periods of time. Extensive computer work. Perform detailed tasks. Able to work with interruptions and changing work priorities. Multi-task. Utilize fine motor skills. Utilize near vision and hear speech and speak loud or soft. Ability to walk, bend and stoop. Use of computer, keyboard and phone. Ability to maneuver patient care equipment frequently

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.