Health Unit Coordinator - Emergency Department

Trinity Health; Grand Rapids (MI); On-site; USD 22,000 - 30,000; Part time

Job summary

Trinity Health in Grand Rapids, MI is seeking a Part-time Health Unit Coordinator for the night shift. This role welcomes patients, families and visitors, coordinates workflow, and supports patient data entry and communications.

You will handle unit flow, answer phones, manage records, and troubleshoot basic computer issues while maintaining exceptional customer service and professional presence. Previous unit coordination experience and knowledge of medical terminology are preferred.

Qualifications

• High School diploma or equivalent.
• One year of college course or higher level training preferred.
• Health Unit Coordinator Certification preferred.
• Knowledge of medical terminology.
• Strong customer service and interpersonal skills.
• Ability to manage interruptions while maintaining excellent customer focus.
• Well developed communication skills, both written and oral.

Responsibilities

• Providing strong customer service to patients, families, visitors and colleagues in a professional and helpful manner.
• Assists with unit flow coordination (answering phones, call lights, all administrative assignments related to patient care/unit operations).
• Understands and proficiently uses all computer programs.
• Medical record and data management.
• Troubleshoots low level computer issues and coordinates with appropriate departments as needed for assistance.

Education

High School diploma or equivalent

One year of college course or higher level training

Health Unit Coordinator Certification

Knowledge of medical terminology

Strong customer service and interpersonal skills

Ability to manage interruptions while maintaining excellent customer focus

Well developed communication skills, both written and oral

Job description

Employment Type:Part timeShift:Night ShiftDescription:

Position Purpose

Provides a welcoming and resourceful presence as the first contact for patients, families, friends and visitors. This is a highly visible position and requires a professional presence. Provides outstanding communication and problem solving skills, serves as a key team member in coordinating workflow, data and communications for the department. Involved in patient flow management, patient data and order entry, charge capture and revenue management, low level troubleshooting for computer devices, and providing patients, physicians, and other customers with a something More experience.

What you will do

• Providing strong customer service to patients, families, visitors and colleagues in a professional and helpful manner.
• Assists with unit flow coordination (answering phones, call lights, all administrative assignments related to patient care/unit operations).
• Understands and proficiently uses all computer programs.
• Medical record and data management.
• Troubleshoots low level computer issues and coordinators with appropriate departments as needed for assistance.

Minimum Qualifications

• High School diploma or equivalent.
• One year of college course or higher level training preferred.
• Health Unit Coordinator Certification preferred.
• Knowledge of medical terminology.
• Strong customer service and interpersonal skills.
• Ability to manage interruptions while maintaining excellent customer focus.
• Well developed communication skills, both written and oral.

Position Highlights and Benefits

• Magnet designated facility with active shared decision making councils. We continuously strive to improve outcomes and provide exceptional experiences for our patients, staff, and community.
• Comprehensive benefit packages available including medical, dental, vision, paid time off, 403B and education assistance.
• We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
• We live and breathe our guiding behaviors: we support each other in serving, we communicate openly, honestly, respectfully, and directly, we are fully present, we are all accountable, we trust and assume goodness in intentions, and we are continuous learners.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.