Health Unit Coordinator - Float Pool

Cleveland Clinic; Town of Ridgeway (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

Cleveland Clinic Health System is hiring a Health Unit Coordinator for the Medina Hospital Float Pool. The role supports nursing units by handling admissions, transports and documentation while enabling nurses to focus on patient care.

The position offers varied shifts in a community hospital setting with opportunities to learn and grow within a world‑class health system. As part of the Nursing Support‑Medina Hospital team, you will interact with patients and families, coordinate unit

Qualifications

• High School diploma or GED required.
• Experience in customer service or related roles.
• Typing and basic computer skills preferred.

Responsibilities

• Greet and orient patients and transfers to the unit.
• Answer call lights and make rounds.
• Facilitate communication between patients, families, departments and care teams.

Skills

Customer service

Typing

Computer skills

Multi-tasking

Education

High School diploma or GED

College degree preferred

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Health Unit Coordinator - Float Pool

Location

Medina

Facility

Medina Hospital

Department

Nursing Support-Medina Hospital

Job Code

B12012

Shift

Variable

Schedule

3:00pm-11:30pm/7:00am-3:30pm

Job Summary

Job Details

Join Cleveland Clinic’s Medina Hospital where research and surgery are advanced, technology is leading-edge, patient care is world‑class, and caregivers are family. This 148‑bed community‑based hospital has been providing the communities in and around Medina County with top‑quality patient care for over 75 years. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

In the Float Pool, you will work with diverse populations of patients in numerous units, departments and/or locations while learning from many of our best caregivers. Here, you may interact with caregivers and providers across all inpatient units and may occasionally float to the Emergency Department (ED).As a Health Unit Coordinator(HUC) on the team, you will be responsible for providing a high level of customer service to patients, families, visitors and other caregivers to promote and support positive patient experiences. Your work allows the nurse to focus solely on the patient by alleviating them from having to complete administrative/clerical tasks. This role provides the opportunity to further your education, a pathway to pursue magnet and a steppingstone to climbing the clinical ladder.

A PRNcaregiver in this position works varying, as-needed, shifts including7:00AM – 3:30PM or 3:00PM – 11:30PM.

A caregiver who excels in this role will:

• Conduct an in‑person greeting, welcome and orientation to the unit for newly admitted and transferred patients.

• Respond to patient call lights and make rounds.

• Communicate and facilitate communication with patients, families, other departments and health care team members regarding patient care.

• Assist with processing patient admissions, transfers and discharges.

• Assist patients and families with wayfinding and direct them to available resources.

• Assemble and maintain patient medical records and other documents related to patient care.

• Assist with unit clerical functions and in trouble‑shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• One year of experience in a customer service‑related role

• Experience with typing, computer training or equivalent coursework

Preferred qualifications for the ideal future caregiver include:

• College degree

• Microsoft Office experience

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye‑hand coordination.
• Requires frequent data entry, standing and walking for extensive periods of time.
• Requires normal or corrected speech, hearing and vision.
• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.