Health Unit Coordinator- Full time

MercyOne; Waterloo (IA); On-site; USD 37,000 - 52,000; Full time

Job summary

MercyOne Waterloo Medical Center is seeking a Health Unit Coordinator to support nursing units with clerical duties, chart preparation, and patient flow coordination.

You will greet patients, answer calls, route messages, and assist with admissions, transfers, and discharge processing, ensuring smooth daily operations and patient satisfaction.

Join a large, community-focused health system that values teamwork, professional growth, and high-quality care across the Northeast Iowa region.

Job description

Employment Type: Full timeShift: Day ShiftDescription: At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments:

• MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center
• MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation
• MercyOne Oelwein Medical Center, Community Level IV Trauma Designation

With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa.

MercyOne Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties.

Join the MercyOne Family! We are looking to hire a Health Unit Coordinator

As a Health Unit Coordinator at MercyOne, you will perform clerical duties that support the daily activities of nursing units. Works cooperatively with the nursing staff and other health team members to enhance quality patient care and patient satisfaction. Adheres to MercyOne's performance expectations and performs all defined services and other related duties in accordance with the mission, vision and values of MercyOne.

General Requirements:

• Acts as receptionist and assists in-patient care delivery when appropriate.
• Answers telephone calls promptly and politely and answers questions as appropriate.
• Ensures that accurate messages reach appropriate parties.
• When nursing staff not available, responds to patient call/emergency lights if possible.
• Politely greets patients, visitors, physicians and other health team members and directs appropriately.
• Anticipates needs of physicians, staff, patients and visitors (i.e., pulls charts for rounds, greets people by name when possible).
• Maintains knowledge of and efficiency utilizes all computer applications of assigned nursing units.
• Maintains knowledge, skills and ability to effectively work in at least 2 nursing units within one year of hire.

Prepares and maintains patient charts.

• Maintains sufficient quantity of chart supplies.
• Assembles new patient charts and when appropriate prepares in advance.
• Accommodates needs for special forms (i.e., renal, cardiac, diabetic, neuro flow sheet).
• Follows guidelines for thinning charts.
• Files reports such as lab, x-ray, EKG, H & P’s, consults, etc.
• Communicates abnormal results to appropriate person.
• Files charts for easy retrieval. Assists in admission, transfer, and discharge processing.
• Verifies availability of rooms for occupancy.
• Communicates with staff regarding new admissions, transfers and discharges.
• Compiles admission paperwork such as new and old charts, Kardex, listing allergies, etc. in accordance with unit specifications.

Education:

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Colleagues of MercyOne Health System enjoy c ompetitive compensation with a full benefits package and opportunity for growth throughout the system !

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care .

Waterloo

Affordably priced; Waterloo is approximately 25% cheaper than the national average and about 5% below Iowa's average. Its arts and entertainment scene features museums, a performing arts center, brewery tours, relief trails and attractions like the John Deere Tractor Museum and Lost Island Themepark and Waterpark. Dense trail networks offer biking and walking opportunities year round . The Waterloo Community School District provides diverse programs, and families also have access to private and parochial schools. Higher education is close by at the University of Northern Iowa in Cedar Falls.

MercyOne Waterloo Medical Center is a 366-bed regional hospital recognized for excellence in patient care and community service. As a Level III Trauma Center and home to a Level III Regional Neonatal Intensive Care Unit (NICU), we provide advanced emergency and neonatal care close to home. Our services include comprehensive cardiac care through an accredited chest pain center, a nationally accredited cancer center, inpatient rehabilitation, behavioral health and leading-edge surgical options—including robotic surgery. MercyOne Waterloo Medical Center is proud to hold the Joint Commission’s Gold Seal of Approval™, Magnet® recognition for nursing excellence, and multiple quality awards from the American Heart Association and Forbes.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.