Nurse Coordinator Case Management – Medical Group

Trinity Health; Mason City (IA); On-site; USD 65,000 - 92,000; Full time

Job summary

MercyOne North Iowa Medical Center in Mason City, IA, seeks a Nurse Coordinator — Care Transition Case Management Lead — to advance care coordination and discharge planning across the acute care continuum. This role combines direct case management with operational leadership, mentoring colleagues, and guiding teams to improve throughput and safe patient transitions.

You will partner with hospital management and inter-disciplinary teams, maintain an active caseload, and support staff through

Qualifications

• Requires Bachelor’s degree in Nursing and 3+ years in acute care case management or care coordination.
• Current Iowa RN license; ability to obtain second-state license within 12 months.

Responsibilities

• Coordinate daily clinical operations and manage staffing coverage.
• Provide coaching and mentorship on care transitions practices.
• Lead cross-functional communication with social services, nursing, physicians, and post-acute providers.
• Assist with hiring, onboarding, and staff training; support leadership decisions.
• Support discharge planning quality and documentation; manage a caseload.

Skills

Care coordination

Communication

Leadership

Education

Bachelor's degree in Nursing

Iowa RN license

License in Iowa or Illinois within 12 months

Job description

Employment Type:Full timeShift:Day ShiftDescription:At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.
MercyOne North Iowa is the largest provider of health care services in our region, and we are proudly the largest employer in Cerro Gordo County. Our hospital is a private, not-for-profit health care center, licensed for 346 beds, which serves more than 400,000 inpatients and outpatients each year. In addition, MercyOne North Iowa is a teaching institution. We conduct a Family Medicine Residency, Internal Medicine Residency, Cardiology Fellowship, Hospice and Palliative Medicine Fellowship, PGY1 Pharmacy Residency and a School of Radiologic Technology. MercyOne North Iowa is a clinical training site for approximately 500 students from 127 different colleges enrolled in programs for medical laboratory, nursing, paramedic, rehabilitation, medical assistants, pastoral services, physicians and many other medical fields.

Join the MercyOne Family! We are looking to hire a Nurse Coordinator

The Care Transition Case Management Coordinator is a professional practice leader responsible for advancing care coordination, patient flow, and discharge planning across the acute care continuum. This role maintains direct case management responsibilities while serving as a clinical and operational lead, providing guidance, mentorship, and subject matter expertise to colleagues performing care transition functions. The Lead partners closely with acute care management leadership and interdisciplinary teams to improve throughput, reduce avoidable days, and support safe, timely, and effective transitions of care. Adheres to MercyOne’s performance expectations and upholds the Mission, Vision, and Values of MercyOne.

Schedule:

• Full time 40 hours a week
• Days

General Requirements:

• Knows, understands, incorporates, and demonstrates the Trinity Health and MercyOne Mission, Vision, and Values in behaviors, practices, and decisions.
• Coordinates daily clinical operations and supports coverage through schedule input and issue escalation. Identifies improvement opportunities and recommends solutions.
• Supports maintenance of clinical protocols by assisting with organization, updates, and communication of changes to staff.
• Provides informal coaching and mentorship on Care Transitions practices; supplies input to leadership as needed for performance matters.
• Facilitates timely, cross-functional communication with social services, utilization review, nursing, physicians, and post-acute providers to ensure coordinated, patient-centered care.
• Participates in hiring, onboarding, and training initiatives, contributes to competency assessment activities, and provides feedback to support leadership decision‑making.
• Assists with daily huddles and reinforces key metrics, promoting safety, quality, staff engagement, and customer service
• Serves as a subject matter expert for complex discharge planning and care coordination cases, providing guidance and consultation to colleagues.
• Supports staff to enhance discharge planning quality, documentation standards, and overall care coordination effectiveness.
• Maintains an active caseload, delivering comprehensive case management services across the acute care continuum.
• Facilitates interdisciplinary collaboration to promote timely discharge, safe transitions of care, and optimal patient outcomes.
• Assist patients in establishing and maintaining care within MercyOne Clinics and connect patients with appropriate care management, health coaching, and community resource programs.
• Other duties as needed and assigned by the manager.li>
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Education:

• Must possess a comprehensive knowledge of nursing, as normally obtained through a Bachelor’s degree in Nursing or a related field, and three (3) years of acute care case management or care coordination experience.
• Current Iowa RN license, (MercyOne Genesis - current Registered Nurse (RN) license in either Iowa or Illinois is required at the time of hire. A secondary RN license for the other state must be obtained within 12 months of the hire date.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues of MercyOne Health System enjoy c ompetitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Want to learn more about MercyOne North? Click here : MercyOne North Iowa Medical Center

Mason City

Mason City is North Iowa’s cultural, entertainment and economic hub. Just 120 miles north of Des Moines and 135 miles south of Minneapolis/St. Paul, it offers eclectic shopping, unique dining and a vibrant community where events are part of everyday life. With excellent schools, picturesque neighborhoods, quality health care and diverse career opportunities, Mason City is truly a great place to call home.

MercyOne North Iowa Medical Center in Mason City, Iowa, is a full-service acute-care hospital with a long-standing family medicine residency program dating back to 1974, with a focus on training rural physicians. It's recognized in 2024 by the American Heart Association with multiple Get With The Guidelines® and Mission: Lifeline® awards for stroke, ST-elevation myocardial infarction, non- ST-elevation myocardial infarction diabetes, resuscitation and rural stroke care — highlighting excellence in cardiovascular and stroke treatment.

New Hampton

New Hampton is a safe rural community with highly-rated schools in the New Hampton Community School District. Families enjoy small class sizes, strong sports programs and community-focused events. Outdoor recreation includes parks, trails and an aquatic center.

A faith‑based, 18‑bed critical‑access hospital serving Chickasaw County, MercyOne New Hampton Medical Center provides 24/7 emergency, inpatient/outpatient, maternity, family medicine, behavioral health, orthopedics, wound and diabetes care and rehab therapies. It supports around 20,000 outpatient visits annually, with 14 specialties available locally.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.