Health Unit Coordinator

HealthPartners; Northern (KY); Hybrid; USD 38,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K with match

Disability insurance

Paid time-off

Tuition reimbursement

Job summary

Regions Hospital is seeking a friendly and organized Health Unit Coordinator to join the Birth Center. You will support Labor & Delivery, Post Partum/Newborn Nursery, and Special Care Nursery, handling clerical tasks and data entry to keep the unit running smoothly.

You will be the first contact on the unit, delivering exceptional customer service and maintaining patient records, while coordinating with staff and other departments under nurse leadership.

Qualifications

• Minimum of 1 year clerical or healthcare experience or recent (within 1 year) graduate of a clerical/healthcare training program.
• Demonstrates exceptional customer service and effective communication.
• Ability to manage time and set priorities in a busy unit.
• Proficient with computers and standard office equipment.

Responsibilities

• Greet patients and visitors; provide exceptional customer service.
• Organize, maintain unit supplies and patient records.
• Enter data into the electronic health record system accurately.
• Coordinate communication between staff, patients, families and departments.

Skills

Customer service

Communication

Time management

Computer skills

Office equipment

Attention to detail

Education

High school diploma or equivalent

HUC/healthcare education program

Tools

EMR software

Job description

Regions Hospital is hiring a friendly, organized, and adaptable individual to join the Birth Center as a Health Unit Coordinator (HUC)! This unit cares for Labor & Delivery, Post Partum/Newborn Nursey, and Special Care Nursery. On average the Birth Center, delivers two-hundred and fifty babies per month, supports the largest midwife practice in the Twin Cities, and cares for low and high-risk Obstetrical patients. Individuals who are hired into this role receive a one to two week training about the electronic health system and how to use it effectively to ensure they can be that partner for good. Taking on the role as a Health Unit Coordinator means you will use your communication and critical-thinking skills to support the nursing staff and create a welcoming environment for patients and visitors.

As a Health Unit Coordinator, you serve as the first person of contact on the unit and will be responsible for providing exceptional customer service to patients and visitors through welcoming behaviors, effective communication, and information sharing. In addition to customer service, this position simultaneously performs clerical/receptionist functions on a patient unit which includes but is not limited to, organizing, and maintaining unit supplies necessary for daily activities, preparing and maintaining patient records, preforming data entry into the electronic system, acting as a resource to medical staff regarding hospital protocols and communicating between staff, patients, families, care providers, and between the unit and other hospital departments. This position works under the supervision of the nurse manager/ charge nurse.

Work Schedule/FTE:

This position is a Night shift position, 64 hours per two-week pay period (0.8 FTE), 8-hour shifts, every other weekend.

Required Qualifications:

• Minimum of 1 year clerical or healthcare experience or recent (within 1 year) graduate of a clerical/healthcare training program.

Knowledge, Skills, and Abilities:

• Skill and ability to demonstrate exceptional customer service.
• Ability to respond patiently and effectively to questions asked by patients, family, providers and staff.
• Ability to communicate effectively and work cooperatively with patients, visitors and coworkers
• Proficient computer skills.
• Ability to use office equipment
• Ability to set priorities and manage time effectively
• Consistently demonstrates attention to detail in completing tasks, ensuring accuracy and preventing errors to maintain high-quality outcomes.

Preferred Qualifications:

• High school diploma or equivalent
• Completion of a HUC or related healthcare education program
• Previous experience using an electronic medical record
• Knowledge of medical terminology
• Demonstrates understanding of patient rights and privacy

Benefits:

This position is eligible for medical insurance, dental insurance, 401K with a match, disability insurance, paid time-off, and tuition reimbursement. Benefits take effect on an employee’s first day of employment. Aside from traditional benefits, Regions Hospital offers a range of non-traditional benefits to all employees such as an employee health clinic, on-site fitness center, a 24/7 employee assistance program to assist employees with a range of topics, book clubs, and an employee resiliency center.