Health Technician (Dietetic)

U.S. Department of Veterans Affairs

Madison (WI)

On-site

USD 32,000 - 53,000

Full time

3 days ago

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Job summary

The U.S. Department of Veterans Affairs at William S.

Middleton Memorial Veterans' Hospital in Madison, WI, seeks a Health Technician (Dietetic) to provide administrative and customer service support in the Nutrition and Food Service (N&FS) Nutrition Communication Center. You will take meal orders, coordinate patient nutrition, and assist with tray assembly and education on therapeutic diets, working with veterans and clinical staff.

Qualifications

Transcript required with qualifications based on education.
Education must be recognized by the U.S. Department of Education (DoE).
Experience working with veterans and clinical staff is a plus.

Responsibilities

Take patient meal orders in person or by phone.
Coordinate calorie counts and patient intake reports.
Print and manage food service reports and meal delivery.
Interact with Veterans, dietitians, nursing staff and other center staff.

Skills

Customer service

Call center experience

Dietary knowledge

Interdisciplinary teamwork

Education

Transcript required (DoE-recognized)

Tools

Dietetics software (COTS)

Job description

Department: Department of Veterans Affairs

This position is located in the Nutrition and Food Service (N&FS) of the VA Medical Center in William S. Middleton Memorial Veterans' Hospital serving as a Nutrition Communication Center (NCC) Ambassador, providing administrative and customer service support for the VA hospital food service program.

Key Responsibilities

This position is in the nutrition call center. Responsibilities include taking meal orders from veterans on room service, coordinating calorie counts (patient intake reports), printing all food service reports, coordinating meal services, and conducting patient surveys.

Major duties and responsibilities will include: Has a broad knowledge of routing modified diets, combinations of diet modifications and commercial off-the-shelf (COTS) dietetics software Handles patient meal service orders in person or by phone Interacts with Veterans, dietitians, nursing staff, and other medical center employees Receives patient meal orders and preferences, meal and nourishment requests from nursing, clinical staff, and other members of the interdisciplinary team Take whatever action necessary, within authority, to maximize patient satisfaction with meal service Complete select and non-select menus as required Retrieves computerized information to assist with tray and/or nourishment assembly such as standing orders, nourishment labels, tabulated recipe lists, and other simple information to assist in meal delivery Provides education and information on local facility therapeutic diets to patients, guests, and nursing staff Assist patients in selecting proper foods according to their individual diet Performs clerical and administrative duties in support of the service Performs other related duties as assigned Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.

Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: 6:00am to 2:30pm OR 10:15am to 6:45pm with rotating holidays and weekends. Virtual: This is not a virtual position. Position Description/PD#: Health Technician (Dietetic)/ 99600S / 99601S / 99855S Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $32435 – $52957/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-11-06.

Who is eligible to apply?

This position is open under the 'Public' hiring path.