Health Tech Technical Product Manager – AI & Automation

10x-Health-System; Scottsdale (AZ); On-site; USD 120,000 - 135,000; Full time

Job summary

10X Health System is seeking a Technical Product Manager to own the software backbone for pharmacy order fulfillment, at-home test kit registration, lab results delivery, and internal tools used by clinical and operations teams. This hands-on, IC role partners with Commercial Operations and reports to the Director of Product Management.

The first year focuses on building scalable systems, automating manual steps, and improving integration reliability in a regulated health context.

Qualifications

• 4+ years in product management, solutions engineering, technical program management, implementation, or business systems analysis.
• Demonstrated experience integrating third‑party platforms by API, including ownership of the failure modes.
• Experience delivering in a regulated environment such as healthcare, diagnostics, pharmacy, financial services, or insurance. HIPAA exposure preferred.
• Hands‑on experience with an AI or LLM‑backed product feature, or equivalent demonstrated capability.
• Working familiarity with commerce, CRM, or fulfillment platforms such as Shopify, Salesforce, or an order management or 3PL system.
• Bachelor’s degree or equivalent work history.

Responsibilities

• Translate the operational platform roadmap into shipped systems across pharmacy order automation, lab results ingestion, telehealth, order and fulfillment tracking, and the internal tools used by clinical and customer experience teams.
• Turn ambiguous, manually run business processes into documented, instrumented systems, replacing spreadsheets and vendor‑portal workarounds with software.
• Write the specifications engineering builds from, including data contracts, state models, and testable acceptance criteria.
• Use the product the way customers and staff do. Run real flows end to end before and after every release, and find the defects automated tests miss.
• Own the health of third‑party integrations across clinical records, commerce, CRM, laboratory partners, and fulfillment providers. Define what working means, monitor it, and drive resolution when it is not.
• Partner with Commercial Operations, Customer Experience, and Clinical teams to identify the highest‑cost manual steps and eliminate them in priority order.
• Apply AI where it earns its place in the product, with the grounding, evaluation, and guardrails required to ship safely in a regulated health context.
• Design for compliance from the start, keeping protected health information inside approved systems and customer‑facing claims within regulatory standards.
• Define and report the operational KPIs that give leadership visibility into fulfillment reliability, exception volume, and time to resolution.
• Maintain a written decision record so specifications, tickets, and design documents stay current and decisions survive the people who made them

Skills

API integration

Data modeling

Technical communication

Regulatory compliance

AI features

Education

Bachelor's degree or equivalent

Tools

Shopify

Salesforce

Order management system

Job description

10X Health System is seeking a Technical Product Manager to own the software backbone for pharmacy order fulfillment, at-home test kit registration, lab results delivery, and internal tools used by clinical and operations teams. This hands-on, IC role partners with Commercial Operations and reports to the Director of Product Management.

The first year focuses on building scalable systems, automating manual steps, and improving integration reliability in a regulated health context.