Health Systems Specialist — HRO & Lean Excellence

U.S. Department of Veterans Affairs; Battle Creek (MI); On-site; USD 75,000 - 105,000; Full time

Job summary

The U.S. Department of Veterans Affairs' Battle Creek VA Medical Center seeks a Health Systems Specialist (HRO/SR Program Coordinator) to lead HRO and Systems Redesign activities.

You will coordinate HRO implementation across the facility, drive Just Culture, CRM/CTT adoption, and readiness for Joint Commission reviews, while guiding safety, quality, and reliability improvements day-to-day.

Qualifications

• At least one year of specialized experience at the GS-11 grade level-equivalent.
• Experience in health care settings with knowledge of regulatory standards and federal systems.

Responsibilities

• Provide executive-level coordination of HRO activities across the facility.
• Lead integration of HRO principles, Just Culture, and safety behaviors into daily operations and strategic goals.
• Coordinate implementation and sustainment of HRO principles and safety practices across clinical and non-clinical areas.
• Facilitate deployment of CRM, CTT, learning systems, and safety event analysis methodologies.
• Lead readiness for accreditation activities including Joint Commission by evaluating system reliability and risk.
• Develop and align policies with patient safety, quality, risk, and Systems Redesign.
• Lead Lean, Lean Six Sigma, and Systems Redesign projects from conception to sustainment.
• Conduct current-state assessments, root-cause analyses, and pilot implementations.
• Identify human-factor issues and design mitigation strategies to reduce variability.
• Design, develop, and deliver training for executives, supervisors, staff; mentor project teams.
• Perform other duties as assigned.
• Work Schedule: M-F (8am - 4:30pm). Recruitment & Relocation Incentives: Not authorized.

Job description

The U.S. Department of Veterans Affairs' Battle Creek VA Medical Center seeks a Health Systems Specialist (HRO/SR Program Coordinator) to lead HRO and Systems Redesign activities.

You will coordinate HRO implementation across the facility, drive Just Culture, CRM/CTT adoption, and readiness for Joint Commission reviews, while guiding safety, quality, and reliability improvements day-to-day.