Health Services, Clinical Quality and Training Internship

SmartRecruiters, Inc.; Des Moines, Northern (IA, KY); Hybrid; USD 21,000 - 28,000; Part time

Job summary

Wellmark is offering a Health Services, Clinical Quality and Training Internship in Des Moines. The program runs hybrid from our headquarters and starts May 2027, giving you hands-on experience in training programs, resources, and quality standards.

If you are a junior or senior in Communications, English, business, public health, or healthcare management, you will develop strong communication, research, and organizational skills while collaborating with cross‑functional teams and exploring AI

Qualifications

• Current junior or senior pursuing Communications, English, business administration, public health, healthcare management, or related business program.
• Excellent verbal and written communication skills to effectively work with the business areas.
• Experience developing and modifying communications for technical and non-technical audiences.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.
• Excellent research skills and ability to manage multiple projects and prioritize tasks.
• Strong organizational skills with ability to manage multiple projects to meet deadlines.
• Demonstrated experience collaborating to create new ideas and improve processes.
• A self-starter who can work independently or within a cross-functional team.

Responsibilities

• Collaborate with leaders on small deliverables and cross-divisional work.
• Inventory and categorize Health Services Clinical Quality and Training resources.
• Evaluate SharePoint navigation and document organization.
• Improve content discoverability through metadata and tagging.
• Document Copilot use cases for finding and summarizing resources.
• Develop quick-reference guides to support adoption.
• Deliver final recommendations and a sustainable content-governance framework.

Skills

Communication skills

Research skills

Independent worker

Team collaboration

Time management

Education

Junior or senior in Communications/English/Business/Public health/Healthcare management

Tools

AI tools

Job description

Health Services, Clinical Quality and Training Internship

• Intern
• Department: Internships
• Pay Grade: 1

Why choose an internship with Wellmark?We strive to offer meaningful work that assists in your professional development and provides value to the team. You will gain valuable experience within the health insurance industry and put the skills and knowledge you’ve acquired in school to practice this summer during our2027 Summer Internship Program. You will have the opportunity to learn from subject matter experts and leaders within the industry, network with fellow internship program participants and gain practical, hands-on work experience.

If you’re eager to learn, collaborate with others, demonstrate your potential, develop customer-focused solutions and grow into an exciting career, we hope you’ll consider an internship with us!

What’sHealthServicesClinicalQualityandTrainingat Wellmark?
Health Services Clinical QualityandTraining develops andmaintainstraining programs, clinical resources, and quality standards that support Health Services teams. The team drives continuous improvement, knowledge management, process standardization, and employee learning to help ensure consistent, high-quality service and operational excellence.

What projects might I support?Examplesof work you maysupportduring your internshipinclude:

• Collaboratewith leaders and teams on small-scale deliverables,build professionalrelationships,and gainexposure to cross-divisionalwork acrossWellmark
• Inventory and categorize Health Services Clinical Quality and Training resources
• Evaluate current SharePoint navigation and document organization
• Identifyopportunities to improve content discoverability through metadata, tagging, and standardized document structures
• Explore and document practical Copilot use cases for finding, summarizing, and navigating resources
• Develop quick-reference guides and recommendations to support employee adoption
• Deliver a final set of recommendations and a sustainable framework for ongoing content governance

This internship will start in May of 2027, working a hybrid schedule from our headquarters in Des Moines.

• Currentjunioror seniorpursuingCommunications,English, business administration, public health, healthcare management, or relatedbusiness program
• Excellent verbal and written communication skills to effectively work with the business areas
• Experiencedeveloping andmodifyingcommunicationstechnical and non-technical audiences
• Ability to work independently and collaboratively in a fast-paced and dynamic environment
• Excellent research skills, ability to manage multipleprojectsand prioritize tasks effectively
• Effective organizational skills withdemonstratedability to manage multiple projects that meet timelines andobjectives
• Demonstrated experience collaborating with others to createnew ideasand improve current processes
• A self-starter who can work well independently or as a member of a cross-functional team

Preferred Qualifications:

• Previousinternship or office experience
• Previousexperience or interest inhealthinsurance
• Practical experience using AI tools

All your information will be kept confidential according to EEO guidelines.

An Equal Opportunity Employer

At this time, Wellmark is not considering applicants for this position that require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please refer to the following resources: Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Wellmark supports and expects the responsible use of AI for our workforce! We welcome the responsible use of these tools by job seekers as well and are interested in learning from you; you will have an opportunity in the application process to share which tools you used and how you applied them.

The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at [e-mail]