Provider Relations & Engagement Internship

Wellmark Blue Cross and Blue Shield; Des Moines (CA); Hybrid; USD 28,000 - 34,000; Part time

Benefits offered by this job

Hybrid work schedule

Job summary

Wellmark Blue Cross Blue Shield offers a summer internship in Des Moines with a hybrid work arrangement. You will gain hands-on experience in Provider Relations and Engagement, supporting dashboard enhancements and CRM initiatives across multiple teams.

Ideal candidates are pursuing healthcare administration or related fields, with strong communication skills and a comfort with cross-functional collaboration. Prior internship or familiarity with Dynamics 365 is a plus.

Qualifications

• Current junior, senior or Master’s pursuing Healthcare Administration, Healthcare Management, Public Health, Communications, Marketing, MIS, Analytics or a related field.
• Excellent verbal and written communication skills to effectively work with the business areas.
• Experience developing and modifying communications for technical and non-technical audiences.

Responsibilities

• Gain day to day experiences of collaborating with leaders and teams; focus on small scale deliverables, building interpersonal relationships.
• Support team in evolving a provider dashboard that consolidates clinical and operational data.
• Collaborate with IT and data analytics teams to design and implement user-friendly interfaces and data visualization tools.
• Conduct user testing and gather feedback to refine the dashboard.
• Assist in the launch of the network CRM tool with provider-facing teams to improve engagement and streamline communication.
• Load provider data into the CRM system and ensure information is up-to-date and accurate.
• Update the Network CRM user guide with clear, concise documentation.

Skills

Verbal communication

Written communication

Independent work

Organization

Education

Healthcare Administration / Healthcare Management / Public Health / Communications / MIS / Analytics (related field)

Tools

Microsoft Office

Microsoft Dynamics 365

AI tools

Job description

Company Description

Why choose an internship with Wellmark? We strive to offer meaningful work that assists in your professional development and provides value to the team. You will gain valuable experience within the health insurance industry and put the skills and knowledge you've acquired in school to practice this summer during our2027 Summer Internship Program. You will have the opportunity to learn from subject matter experts and leaders within the industry, network with fellow internship program participants, and gain practical, hands-on work experience.

If you're eager to learn, collaborate with others, demonstrate your potential, develop customer-focused solutions, and grow into an exciting career, we hope you'll consider an internship with us!

Job Description

What does the Provider Relations & Engagement team do at Wellmark?

This teamdrives strategic initiatives for Wellmark's relationships with network participating providers as well as provider communication and education efforts. This role will actively partner with multiple areas across the division including Network Economics, Provider Relations, Payment Integrity, Government Network teams and Network Performance teams. This opportunity is ideal for students interested in healthcare, relationship management, provider engagement, or business operations who want to learn how providers and health plans partner to deliver better outcomes for the members and patients they serve.

What projects might I support

While projects may vary, examples of your contributions could include:

• Gain day to day experiences of collaborating various leaders and teams; focus on small scale deliverables, building interpersonal relationships, exposure to cross divisional elements of the Wellmark organization
• Support team the team in evolving a provider dashboard that consolidates clinical and operational performance data
• Collaboration with the IT and data analytics teams to provide input for design and implementation of user-friendly interfaces and data visualization tools
• Conduct user testing and gather feedback to refine the dashboard
• Assist the team in elevating the launch of the network CRM tool with provider-facing teams, a tool that's crucial for improving engagement and streamlining communication with providers
• Load provider data into the CRM system, ensuring that all relevant information is up-to-date and accurate
• Update the Network CRM user guide and instructions, providing clear and concise user-friendly documentation

Ready to bring your strengths to Wellmark? Here’s what’s next!

Review the qualifications below.

This internship will start in May of 2027, working a hybrid schedule from our headquarters in Des Moines.

Qualifications

• Current junior, senior or Master’s pursuing Healthcare Administration, Healthcare Management, Public Health, Communications, Marketing, MIS, Analytics or a related field.
• Excellent verbal and written communication skills to effectively work with the business areas.
• Experience developing and modifying communications technical and non-technical audiences.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.
• Effective organizational skills with demonstrated ability to manage multiple projects that meet timelines and objectives.
• Demonstrated experience collaborating with others to create new ideas and improve current processes.
• Proficient with Microsoft Office Suites; Strong technical aptitude, with the ability to learn new systems quickly.

Preferred

• Familiar with technical terminology and concepts and have handled technical communications such as product updates, software rollouts, etc.
• Prior Internship or office experience
• Knowledge of Microsoft Dynamics 365
• Practical experience using AI tools

Additional Information

All your information will be kept confidential according to EEO guidelines.

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at [e-mail]

Please inform us if you meet the definition of a "Covered DoD official".

At this time, Wellmark is not considering applicants for this position that require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please refer to the following resources: Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Wellmark supports and expects the responsible use of AI for our workforce! We welcome the responsible use of these tools by job seekers as well and are interested in learning from you; you will have an opportunity in the application process to share which tools you used and how you applied them.