Health Services Administrative Specialist

Case Western Reserve University; Cleveland (OH); On-site; USD 22,000 - 31,000; Full time

Job summary

Case Western Reserve University is seeking an organized Department Assistant 2 to support University Health and Counseling Services staff and leadership. The role includes front desk duties, scheduling, EMR data entry and basic bookkeeping, with emphasis on accuracy and patient service.

First contact for students and staff, you will rotate among UHS locations, maintain records, process payments, prepare routine reports, and assist in coordinating meetings and events.

Qualifications

• 3–5 years of related administrative experience.
• High school diploma required; Associate’s degree preferred.
• Proficiency with EMR, PowerPoint, Excel and Word.

Responsibilities

• Perform front desk duties: greet, schedule appointments, answer calls, check in students; manage registrations in EMR and payments.
• Provide admin support to department directors; prepare reports, briefings, letters and memos; coordinate meetings and communications.
• Assist patients, refer to staff; understand UHS offerings to better help students; support departmental operations.

Skills

Accounting

Budgeting

Organizational skills

Communication skills

Discretion

Confidentiality

EMR systems

PowerPoint

Excel

Word

Email

Database management

Data downloading

Advanced spreadsheets

Judgment and decision making

Student support/advocacy

Attendance

Face-to-face interaction

AI tools

Collaborating with clinical staff

Academic environment understanding

Education

High school

Associate’s degree preferred

Tools

EMR

Job description

Case Western Reserve University is seeking an organized Department Assistant 2 to support University Health and Counseling Services staff and leadership. The role includes front desk duties, scheduling, EMR data entry and basic bookkeeping, with emphasis on accuracy and patient service.

First contact for students and staff, you will rotate among UHS locations, maintain records, process payments, prepare routine reports, and assist in coordinating meetings and events.